Operations Support Specialist

3 hours ago

Cape Town, South Africa Momentum Corporate Full time

**Introduction**-
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.-
- **Disclaimer**- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**- Provide an effective and efficient technical support service to the administration team to ensure correctness and consistency in processes, including queries, projects, drafting of documents, and continuous process improvement. This role is critical in managing Section 14 transfers and liquidation processes at an employer level while ensuring compliance with governance and legislation.

**Requirements**- Matric.
- 5 - 10 Years' retirement fund experience.
- 3 - 5 Years’ section 14 experience.-
- **Duties & Responsibilities** Take ownership of and manage all aspects of Section 14 processes at an employer level.
- Take ownership of and manage all aspects of Liquidation processes at an employer level.
- Draft, review, and maintain documents related to Section 14 transfers, liquidations, and compliance requirements.
- Perform quality checks on all outgoing documents to ensure accuracy and compliance.
- Contribute and ensure compliance with governance, relevant legislation, and risk mitigation strategies.
- Design, implement, and manage reporting facilities on service delivery.
- Provide monthly Section 14 reports to management, highlighting issues and recommending actions.
- Maintain consistent service delivery to ensure client retention and satisfaction.
- Provide information related to Section 14 transfers-in for allocation and transfers-out for claim processing.
- Address audit and/or actuary queries relating to Section 14 transfers in and out.
- Liaise with employers, administrators, actuaries, and auditors to ensure smooth execution of transfers and liquidations.
- Provide guidance and training to internal teams on Section 14 and liquidation processes.
- Identify gaps in current processes and recommend improvements for efficiency and accuracy.
- Assist in implementing automation tools or systems for Section 14 reporting and document generation.
- Monitor legislative changes and update processes accordingly.
- Prepare detailed reports on transfer timelines, outstanding items, and risk indicators.
- Analyze trends in Section 14 transfers and liquidations to inform management decisions.
- Manage special projects related to fund mergers, employer exits, or large-scale liquidations.
- Draft formal communication for employers and members regarding transfer or liquidation progress.
- Handle escalated queries and provide clear, accurate responses.

**Competencies**- Strong Interpersonal and communication skills.
- Analytical skills and problem-solving ability.
- Attention to detail.
- Accountability and ownership.
- Excellent Time management and organisational skills.

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