IT Support Specialist
4 hours ago
An excellent opportunity has become available to join a strategic FinTech Company, as an IT Support Specialist. The role is based in the Cape Town.
**Requirements**:
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- A relevant tertiary qualification, such as a BSc in Computer Science or a Diploma in IT or a related field
- Certifications such as MCSE are also acceptable.
- 3 years of IT help desk and/or technical and product support experience
- Knowledge of IT service management practices such as ITIL
- Basic understanding of IT networks, firewalls and network routing
- Operational security awareness
- Experience with platform and operating system architecture
- Knowledge of Windows and Linux operating systems
- Ability to perform operating system and software installations
- Knowledge of the Oracle Java Runtime Environment
- Knowledge of databases and Microsoft SQL Server
- Experience with writing SQL queries
- Exposure to the ISO 8583 payment protocol
- Knowledge of common protocols and standards such as HTML, XML, CSS, TCP/IP, RDP, VPN, SSL/TLS
- Excellent written and spoken communication skills
- An analytical approach to problem-solving
- Ability to work well within a team
- Strong analytical, methodical and troubleshooting skills
- A strong willingness to learn
- A high level of persuasiveness and credibility
**Responsibilities**:
- Providing appropriate support for all solution suites of the Company Enterprise Platform on clients' Production environments, based on the conditions of the client's Service Level Agreement
- Daily customer engagement
- Capturing and processing statistics
- Performing system health checks
- Escalating reported issues to appropriate resources and following up on them
- Writing incident reports
- Maintaining a knowledge base of lessons learnt during issue investigation and resolution
- Staying up to date with all Company’s software updates, changes and releases
- Becoming proficient in Company’s commissioning and upgrade principles
- Using the issue tracking system effectively
- Maintaining the client registry
- Providing after-hours client support when and where required
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