Product Manager

Plan, implement, control and evaluate the marketing strategies for Services and the Digital Solutions product portfolios for Sub-Equatorial Africa, in line with the local and global strategies Education + Experience Required
- National Diploma in Instrumentation, or Trade Certificate as Instrumentation Mechanician / Technician
- In-depth knowledge of E+H products and service portfolio
- At least 8-10 years sales and service experience Advantageous
- A BTech / Degree in Electrical Engineering or Instrumentation
- 3-5 years’ service experience
- Post-graduate diploma or degree in Marketing/Business will be an advantage Role + Responsibilities Personal Attributes and Skills Required Competencies (skills, knowledge and characteristics of an incumbent)
- Good communication skills (written and oral)
- Good organisation and planning skills
- Good presentation skills
- Strong customer liaison skills
- Good media relations skills
- Good supplier liaison skills
- Good strategic thinking & deployment skills
- Good business development planning skills
- Negotiation skills
- Analytical skills
- Develop a working knowledge of the industries in which they operates
- Understanding of local media 2/3 Key Objectives
- Facilitates and enables the sales of Services and the E+H Digital Solutions product portfolios within Sub-Equatorial Africa region
- Promotes the Service and Digital Solutions offerings in the local SC
- Involved and actively contributes to the SC planning in conjunction with the respective stakeholders
- Ensure local product promotional capabilities are maintained through training, seminars, information distribution and technical guides
- Collaborates with the LIM’s and local M to align the industry plans and contributes to the SC business planning
- Consolidates and implements the different Service and Digital Solutions tactics defined in the industry plans
- Support Sales at high level acquisition of service and Digital Solutions projects to execution teams
- Launch New Service and Digital Solutions Products Product Training
- Conduct internal staff and customer promotional trainings, ensuring that the products are supported through regular training on new and existing products, product selections and software tools available
- Ensure that the necessary training is given to sales / projects and service or external customers when required or on scheduled dates in accordance to the training plan, skills matrix and with assistance to the Training Manager or LIM’s General
- Assist with activities to drive the product sales OE/NS targets and respective product growth requirements for implementation into the SC Budget and in alignment with the respective industry strategies
- All customer related interactions to be completed in C360
- Regular reporting on the performance of the Service and Digital Solutions products in accordance to the agreed format and on request
- Build market position by locating, developing, defining, negotiating, and supporting the sales of services including contracts and asset life cycle management Pricing of Products
- Support price calculation, price list maintenance and discount structures formulation with consideration of the impact on Service Net Contribution, if and when required
- Responsible to ensure that the Digital Solutions product pricing remains competitive in the local market
- Negotiating purchase prices with the PC’s as and when required
- Gathering feedback from the market and E+H Sales force for pricing
- Assistance in ensuring the Master Price database is correctly maintained and prices are market related
- Assistance with yearly pricing activities in Master Price (including SAP/CRM and electronic price list)
- Assistance with special pricing agreements and project specific pricing requirement’s Monitoring of competitors
- Responsible for gathering market feedback on competitor’s w.r.t personnel, products, pricing, business activities etc.
- Input of the competitor information as required by the product marketing plan and feedback to relative stakeholders and PC’s
- Create awareness of competitor activities to the sales force in SFDC
- Collection of competitor pricing Rendering support for the product
- To assist in achieving EHZA’s “multi-industry approach” and to be successful in Service and the Digital Solutions products by offering technical pre-sales support to the sales, projects, service departments and customers
- Assistance to Service department in the AfterSales phase if required
- Assist and drive the sales of product portfolios to customers from technician level to top management level
- Actively involved in the acquisition of services including customer visits, marketing support and technical /product support to sales, service and project functions
- Identify potential solutions for maintenance and optimisation challenges
- Maintain and develop medium to long term customer relationships
- Plan, implement and evaluate the product strategi