Customer Relationship Manager

2 weeks ago

East London, South Africa LexisNexis Full time

**Roles and Responsibilities**:

- Customer Relationship Management
- Offering exceptional customer service to customers
- Understand customer needs and develop plans to address them
- Resolve customer complaints quickly and effectively
- Promote high-quality customer service processes
- Maintaining good relationships with customers
- Identifying customer demands and requirements
- Developing plans to address customer-specific needs
- Dealing with people of different backgrounds and temperaments
- Adhering to all the rules and regulations of the company

**Technical and Administrative**
- Customer Product Training
- Product Support, including telephonic
- Handholding of new and existing customers
- Providing technical assistance to new and existing customers
- System development testing
- Assist with CRM function across other products in our business
- Record keeping of activities and tasks carried out
- Create and update sales funnel prospects

**Business Development**
- Upselling and cross-selling products and services to existing customer
- Monitor customer product/solution usage and drive adoption
- Approach potential customers to establish relationships and build rapport
- Identify key staff in client companies to cultivate profitable relationships
- Identify opportunities to grow the new and existing customer base
- Gain solid knowledge of competitors

**Experience**
- A minimum of 3 year’ Customer service experience (Essential)
- Sales or Municipal background (Advantageous)
- A minimum of 3 years’ experience in the conveyancing, sales or Municipal industry (Advantageous)
- Good knowledge of MS Office and Windows (Essential)

**Requirements**:

- Matric OR Equivalent (Essential)
- Own Transport and driver’s license (Essential)
- Excellent interpersonal and communication skills
- Customer and solutions-oriented mindset
- A team player with leadership skills
- Maintain a positive attitude
- Aptitude for fostering positive relationships
- Diligent and self-motivated

Ability to commute/relocate:

- East London, Eastern Cape: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- sales: 3 years (preferred)

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