Restaurant Hostess

The Jordan Restaurant with Marthinus Ferreira located at Jordan Wine Estate in Stellenbosch, is a signature fine-dining restaurant owned and managed by highly acclaimed Chef Marthinus Ferreira.

We offer the opportunity to a skilled, passionate and committed individual to join our exceptional team as a Restaurant Hostess.

**Key Performance Areas**:

- **Guest Reception & Seating**

Welcome guests warmly, confirm reservations, and manage seating arrangements to optimise guest experience and service flow.
- **Menu Presentation & Information**

Present menus, explain daily specials or beverage offerings, and answer questions about menu items, ingredients, and preparation.
- **Customer Service & Assistance**

Provide guests with information about the restaurant, events, or services; assist with special requests or needs.
- **Payment & Billing**

Operate the POS system, process payments accurately, and issue receipts.
- **Complaint Resolution**

Address guest concerns promptly and professionally, escalating to management when necessary.
- **Order Communication**

Relay dining or order details to kitchen and bar staff clearly and accurately.
- **Packaging & Takeaway Service**

Assist with packaging food and beverages for takeaway orders, ensuring quality and presentation standards are met.
- **Coordination of Service Staff**

Support the coordination of waitstaff activities during service to ensure efficiency and flow.
- **Reservations Management**

Schedule and confirm dining reservations, manage waitlists, and track table turnover.
- **Facilities & Standards Checks**

Inspect dining areas, equipment, and supplies to ensure cleanliness, functionality, and conformance to fine dining standards.
- **Training & HR Support**

Assist in onboarding and training front-of-house staff; support HR-related activities as directed by management.
- **Event Assistance**

Support planning and hosting of special events, private functions, or themed evenings.
- **Operational Support**

Record service data, assist with ordering supplies, and support menu planning discussions when required.
- **Food & Beverage Assistance**

Assist chefs or service staff with food and drink preparation during peak service periods.

**Skills Required**:

- Exceptional interpersonal and communication skills
- Strong organisational and multitasking abilities
- Customer service excellence in a high-end setting
- Basic cash handling and POS operation skills
- Ability to remain calm and professional under pressure
- Strong attention to detail and presentation
- Conflict resolution skills
- Team coordination ability

**Core Competencies**
- **Professionalism** - Maintains poise, appearance, and manner suitable for fine dining
- **Customer Focus** - Anticipates guest needs and ensures satisfaction
- **Adaptability** - Adjusts to changes in reservations, guest flow, or operational demands
- **Collaboration** - Works effectively with both front-of-house and back-of-house teams
- **Problem Solving** - Handles guest concerns proactively and constructively
- **Standards Orientation** - Maintains and enforces fine dining service protocols and quality benchmarks

**Qualifications & Knowledge Requirements**

**Minimum Qualifications**:

- Matric / Grade 12
- Certificate or Diploma in Hospitality, Restaurant Service, or related field (preferred)

**Experience**:

- 1-2 years’ experience as a Hostess, Receptionist, or Waitstaff in a fine dining or luxury hospitality environment
- Experience with reservations systems and POS software preferred

**Knowledge Requirements**:

- Fine dining service standards and etiquette
- Menu knowledge, including wine and beverage pairings
- Customer service best practices in luxury settings
- Basic understanding of food safety and hygiene standards
- Event coordination fundamentals

**Work Environment**:

- Fast-paced fine dining environment.
- Requires evening, weekend, and holiday shifts.

**Remuneration Details**:
A competitive remuneration package will be offered.

**Start Date**:
Asap

**Consideration**:

- Copy of South African ID or proof of permanent residence
- Updated CV with contactable references
- Tertiary Educational documents
- Professional Written References

**How to apply**:
**Job Type**: Temp to perm
Contract length: 3 months

Pay: R5 000,00 - R6 000,00 per month

Ability to commute/relocate:

- Stellenbosch, Western Cape 7600: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you a South African Citizen?

Work Location: In person