Service Consultant

6 days ago

Pinetown, South Africa Metrofile (Pty) Ltd Full time

**ROLE PURPOSE**

To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

**KEY RESPONSIBILITIES**include the following. Other duties may be assigned.
- Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Account Managers Portfolios.
- Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
- Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
- Ensure that clients’ portfolios data integrity is accurately maintained.
- Assists with preparing and presenting business proposals to both existing and new potential customers.
- Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
- Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
- Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

**MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE**:

- The requirements listed below are representative of the knowledge, skill, and/or ability required._
- B Degree in Sales/ Business Administration/Customer Relationship /Marketing Management
- At least 6 years of solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
- Excellent command of the English language
- Must have excellent communication and interpersonal skills
- Must pay attention to detail
- Must be focused on achieving results
- Must be a team player
- Must have business acumen and be able to communicate at all levels
- Must be highly computer literate
- Demonstrate excellent organisational skills
- Must have valid driver’s licence with own transport

**BEHAVIOURAL COMPETENCIES**

Essential Competencies:

- Relating & Networking
- Presenting & Communicating Information
- Writing & Reporting
- Planning & Organising
- Delivering Results & Meeting Customer Expectations
- Following Instructions & Procedures
- Adapting & Responding to Change
- Coping with Pressures & Setbacks
- Working with People (Relationship building Business)
- Target Driven

Desirable Competencies:

- Learning & Researching
- Entrepreneurial & Commercial Thinking
- Territory Planning
- Inspire Action on Debtors
- Time Management (Response Time)
- Adhere to timelines
- Discipline and Organise Reports

  • Customer Service Consultant

    6 days ago

    Pinetown, South Africa Tower Group Full time

    **ROLE PURPOSE** To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for...

  • Service Consultant

    2 days ago

    Pinetown, South Africa CROWN STAFFING PTY LTD Full time

    **SERVICE CONSULTANT / CAD OPERATOR** vacancy in WESTMEAD, PINETOWN (KZN) based Steel Service / Laser cutting centre - have some basic CAD / Engineering drawing experience - have a strong customer liaison personality (extrovert) - be confident & assertive - be able to multi-task in a busy laser cutting / steel service centre, co-ordinating and processing...

  • Automotive Service Advisor

    2 weeks ago

    Pinetown, South Africa Kempston Employment Solutions Full time

    We are currently seeking for an experienced Service Advisor, or Automotive Service Advisor, that have a friendly/ open personality with great communication skills, must be able to have the abilty to resolve issues in a timely and accurate manner. Duties & Responsibilities - Greeting customers and directing them to an available technician - Consulting with...

  • Tech Consultant

    6 days ago

    Pinetown, South Africa Circle Seven Trading Full time

    **Job description** Techzone Consultant for a Vodacom store required. We are looking for outgoing, energetic and enthusiastic people to fill positions. **Responsibilities**: - Assisting customers with book in of the devices for repairs - Customer repair queries - Accessories Sales - Handset Setup - Technical Support - Data Transfers - Trouble Shooting -...

  • Sales Support Consultant

    4 days ago

    Pinetown, South Africa Rubicon Full time

    **About the Sales Support Consultant -**Industrial Automation**role** We are continually looking for an experienced **Sales Support Consultant**for our Automation Division in Pinetown, KZN. This role works closely with the Sales Consultant to grow and promote the sale of Rubicon products and fulfill a supporting role for the sales consultant to prepare...

  • Retail Sales Consultant

    2 weeks ago

    Pinetown, South Africa Vodacom Shop Pinetown Full time

    Vodacom is SA’s leading providers of technology and communications services, transforming the way we connect a. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world...

  • Financial Services Assistant

    6 days ago

    Pinetown, KwaZulu-Natal, South Africa Dixie Recruitment Full time

    Financial Services Assistant (Wealth) - KloofOur well-respected client in the financial services industry is looking to appoint a Financial Services Assistant – specifically in the wealth field. This role offers an excellent opportunity for an experienced, client-focused individual to assist an independent Wealth Manager across all aspects of client...

  • Temporary Service Advisor

    6 days ago

    Pinetown, South Africa Staff Solutions Full time

    We are seeking a Temporary Service Advisor to fill a 3-month contract for our client in the Truck Industry in Pinetown KZN. **_ This position is a temporary maternity leave contract._** - Greeting customers and assisting with queries - Opening of Estimates and Job cards for work to be done - Consulting with mechanics, foreman or technical advisors regarding...

  • Customer Service Advisor

    1 week ago

    Pinetown, South Africa Employment Concepts Full time

    We are currently searching for an experienced Service Advisor to join our team in Westmead Pinetown. We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying...

  • Remote B2B Client Growth Consultant

    2 weeks ago

    Pinetown, South Africa Labournet Full time

    A leading HR Management services firm is seeking a Client Relationship Consultant to drive business growth by engaging with clients and generating new business. The ideal candidate must possess 3-5 years of B2B sales experience and a relevant degree. Responsibilities include meeting sales targets, expanding the client base, and delivering tailored proposals....