Customer Service Consultant

6 days ago

Pinetown, South Africa Tower Group Full time

**ROLE PURPOSE**
To maintain excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios. To actively resolve all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key Account Managers. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

**KEY RESPONSIBILITIES**

? Ensures that the service offering provided satisfies customers’ needs and identifies leads across their allocated Key Account Managers Portfolios.
? Resolve all enquiries or queries escalated to you by your Account Managers within a reasonable timeframe.
? Ensure that your portfolio is sufficiently serviced to ensure customer satisfaction.
? Ensure that clients’ portfolios data integrity is accurately maintained.
? Assists with preparing and presenting business proposals to both existing and new potential customers.
? Maintains close relationships with the Account Managers in order to capitalise on opportunities identified.
? Ensures effective management of documentation and records as defined within the customer’s document retention strategy by informing customers of past due dates.
? Deals with, resolves and reports on issues, concerns and complaints as relates to your portfolio or allocated clients.

**MINIMUM QUALIFICATIONS, EXPERIENCE and KNOWLEDGE: (**The requirements listed below are representative of the knowledge, skill, and/or ability required.)

? B Degree
? At least 6 years solid knowledge of Sales, Channel and Consumer Marketing functions, Logistics or Supply Chain
? Excellent command of the English language
? Must have excellent communication and interpersonal skills.
? Must pay attention to detail
? Must be focused on achieving results
? Must be a team player
? Must have business acumen and be able to communicate at all levels
? Must be highly computer literate
? Demonstrate excellent organisational skills

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