Sales Support Consultant
4 days ago
**About the Sales Support Consultant -**Industrial Automation**role**
We are continually looking for an experienced **Sales Support Consultant**for our Automation Division in Pinetown, KZN. This role works closely with the Sales Consultant to grow and promote the sale of Rubicon products and fulfill a supporting role for the sales consultant to prepare quotes, sales orders, delivery schedules, and all duties thereof
**Sales Support Consultants responsibilities**:
- Fulfill support functions to sales consultant and their duties
- Manage and interpret customer requirements - speaking with clients to understand, anticipate, and meet their needs both electronically and via telephonic communication
- Prepare Quotes, Sales Orders, and Requisitions. Follow up on quotes, sales orders, and backorder reports
- Maintain awareness of pertinent client information, payment performance; communicate all client information that may affect company decisions to appropriate departments as required
- Schedule regular calls to customers
- Develop profitable and sustainable sales growth through engagement with current and potential customers within the assigned sales region
- Maintain high customer satisfaction ratings that meet company standards
- Close and grow sales through professional communication and interaction with current and potential customers and provide exemplary customer service throughout the sales cycle
- Establish and maintain productive, long term professional relationships with decision-makers at customer organizations and create action plans for follow-up; Key accounts could require monthly / weekly follow-up's
- Expand market awareness of our products and our industry experience by communicating features and benefits of our products and services effectively
- Maintain records of customer communications and contact information as required
**_Role requirements are:_**
- At Minimum a Matric/NQF4 equivalent
- Must be fluent in both English and Afrikaans
- Proven track record as a Sales Support Consultant
- Engineering technical sales support background an advantage
- Effective communication skills
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