Q1'23 Head of Education Operations

HyperionDev is one of the largest providers of accelerated tech education in EMEA and one of the oldest providers of 'coding bootcamps' in the world. We work with top universities such as Imperial College London, The London School of Economics, The University of Edinburgh, and Stellenbosch University to deliver structured technical courses and bootcamps that accelerate people into fulfilling tech careers. We have been recognised as one of the top education technology scaleups in the world and gained the financial backing of Meta (previously Facebook) which recognised us as the most socially impactful startup operating in Africa, where we initially started our work.

We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review powered by a workforce in Southern Africa, which lowers the cost of an accessible education in technology. This model has been successful, allowing us to reach millions of learners a year from over 60 countries. We have also partnered with government bodies such as the UK's Department for Education who provide scholarships for students to study on our bootcamps and gain employment at companies such as AstraZeneca and the United Kingdom's National Health Service (NHS).

We're backed by nearly 2000 investors, having raised the largest crowdfunding round of funding for an edtech company in history. As a primarily bootstrapped, profitable, and scale up tech business join us as we play our part in making the world a more stable, safer, and fair place.

**ABOUT THE ROLE**:
As the Head of Education Operations, you will oversee the strategic planning and day-to-day management of our onsite and online course offerings. This is a role that is the beating heart of our education function. You will be responsible for serving thousands of students annually through strategic planning at a management level which will encompass new projects, courses, and methods of teaching and training. Driving the overall organisation, maintenance, and improvement of our student learning experience from end-to-end will be key.

You will work closely with academic staff to hone the processes that deliver value to our students, and work side-by-side with a Content & Quality team to ensure the highest level of pedagogical support and systems for our students around the world.

To excel in this role, you should be calm under pressure, have impeccable attention to detail, have great organisation & planning skills, and must be adaptable in order to function in a fast-paced ever-changing environment.

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**RESPONSIBILITIES**:

- Partake in all strategic planning of Education Operations.
- Work with academic staff to ensure all daily functions and support mechanisms are well executed.
- Oversee the talent requirements for education Operations reporting this to the Chief Academic Officer and then supporting the talent acquisitions process.
- Analyse and report on all Key Performance Indicators and report on this to the Chief Academic Officer on a bi-weekly basis.
- Assist with the creation, reviewing, and updating of department documentation including policies & procedures.
- Enforce all academic policies and students code of conduct, and deal with any matters that are handed over by support based on the escalations policy.
- Deal with all education student disciplinary tasks.

**REQUIREMENTS**:
**_Minimum_**:

- 5+ years of education management experience
- Experience overseeing Ofsted audits successfully
- High technical proficiency and experience with customer support and education delivery platforms such as Zendesk, Canvas and similar platforms.
- An interest in designing and developing interactive learning experiences.
- Interest in recent pedagogical advances in computing and online education.
- Interest and experience in the coding education and ed-tech space.
- Fast learner with meticulous attention to detail.
- Experience managing large budgets, hiring and firing, and defining company culture and processes at scale.
- Extreme ambition and a track record of exceeding targets.
- Excellent leadership skills
- Excellent project management skills.
- A problem-solving and positive attitude.
- Excellent written and oral communication skills.
- Start-up mentality and the desire to see the company succeed.
- An interest in the future of developer education, assessments, tooling and online learning.

**_Preferred_**:

- Bachelor's degree in relevant field of study.
- 2+ years overseeing education delivery in an online education environment.
- 7+ years of project management experience or education management experience, specifically in an education business,
- 5+ years of managing or co-managing academic staff or academic teams in a tertiary education setting,
- Experience in designing and developing interactive learning experiences or setting processes around learning experiences is advantageous.
- A basic understanding of coding and Com