Head of Education Operations

ABOUT US

HyperionDev is the largest provider of software development education in Southern Africa, and one of the largest globally. Counted among the top education technology startups in EMEA with headquarters in Cape Town and London, we support learners from over 40 countries in changing into fulfilling tech careers. We are dedicated to closing the global tech skills gap and we achieve this by integrating tech education with human mentorship and expert code review, lowering the cost of accessing tech careers.

In 2017 we won first prize in Facebook's Innovation Challenge, with Facebook selecting us as the most socially impactful startup operating in Africa and financially backing us, alongside Google. In 2020-21, we closed one of the largest Series A fundraises in South Africa with nearly 1500 investors backing us in the biggest crowdfunding round in history for an Africa-linked startup.

We were originally launched from the University of Cambridge, and our leadership team consists of world-leading talent from companies such as Google, 2U, and Zando. We are looking for team members who are ambitious, motivated and have a track record of over-achieving and exceeding targets.

Join us at a time when we are reinventing tech education and how technology can drive higher quality education at scale for markets that have some of the most underperforming tertiary institutions and schools globally.

**ABOUT THE ROLE**:
As the Head of Education Operations, you will oversee the strategic planning and day-to-day management of our onsite and online course offerings. This is a role that is the beating heart of our education function. You will be responsible for serving thousands of students annually through strategic planning at a management level which will encompass new projects, courses, and methods of teaching and training. Driving the overall organisation, maintenance, and improvement of our student learning experience from end-to-end will be key.

You will work closely with academic staff to hone the processes that deliver value to our students, and work side-by-side with a Content & Quality team to ensure the highest level of pedagogical support and systems for our students around the world.

To excel in this role, you should be calm under pressure, have impeccable attention to detail, have great organisation & planning skills, and must be adaptable in order to function in a fast-paced ever-changing environment.

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**RESPONSIBILITIES**:

- Partake in all strategic planning of Education Operations.
- Work with academic staff to ensure all daily functions and support mechanisms are well executed.
- Oversee the talent requirements for education Operations reporting this to the Chief Academic Officer and then supporting the talent acquisitions process.
- Analyse and report on all Key Performance Indicators and report on this to the Chief Academic Officer on a bi-weekly basis.
- Assist with the creation, reviewing, and updating of department documentation including policies & procedures.
- Enforce all academic policies and students code of conduct, and deal with any matters that are handed over by support based on the escalations policy.
- Deal with all education student disciplinary tasks.

**REQUIREMENTS**:
**_Minimum_**:

- 5+ years of education management experience.
- High technical proficiency and experience with customer support and education delivery platforms such as Zendesk, Canvas and similar platforms.
- An interest in designing and developing interactive learning experiences.
- Interest in recent pedagogical advances in computing and online education.
- Interest and experience in the coding education and ed-tech space.
- Fast learner with meticulous attention to detail.
- Experience managing large budgets, hiring and firing, and defining company culture and processes at scale.
- Extreme ambition and a track record of exceeding targets.
- Excellent leadership skills
- Excellent project management skills.
- A problem-solving and positive attitude.
- Excellent written and oral communication skills.
- Start-up mentality and the desire to see the company succeed.
- An interest in the future of developer education, assessments, tooling and online learning.

**_Preferred_**:

- Bachelor's degree in relevant field of study.
- 2+ years overseeing education delivery in an online education environment.
- 7+ years of project management experience or education management experience, specifically in an education business,
- 5+ years of managing or co-managing academic staff or academic teams in a tertiary education setting,
- Experience in designing and developing interactive learning experiences or setting processes around learning experiences is advantageous.
- A basic understanding of coding and Computer Science.

**BENEFITS**:

- Flexible & remote working_: We are a remote-friendly organisation and offer flexible work options.
- Annual leave and medical benefits_: We provide up to 20 annual leave days as part o