Operations Manager

1 week ago

Cape Town, South Africa HR Genie Full time

**Operations Manager (Education) JB848**
**Cape Town**
**Market Related**

Kontak Recruitment is currently recruiting and hiring for a Private Tertiary Education Campus in Cape Town who is seeking to recruit a **Campus Manager /GM (Operations /Higher /Tertiary Education)** Campus Manager for higher/ tertiary education with Operations Management to oversee all aspects of the campus for their private education team. The successful Operations Manager should have exceptional organizational skills and the ability to multi-task is required and previous management experience within a tertiary education environment. Seeking a strong hands-on leader who is prepared to step in and get their hands dirty, lead by example and not only delegate.

**Educational requirements**:
Relevant Degree
ETQA Experience
3 years plus experience in a management role
Experience: 3-10 years experience in Training and Development environment
High level of competency in MS office, Particularly Word and Excel
Must come from tertiary academic environment
TVET Experience is highly beneficial

**Duties and Responsibilities**:
Oversee, direct, and lead the daily operations of the campus to ensure a high-quality service to every student
Driving the performance of the sales team on a daily, weekly and monthly basis to achieve/exceed the campus annual targets
Ensure service levels to students are optimized and that the turnaround times to resolve issues are raised by students is within the agreed parameters
Manage and co-ordinate marketing activities at campus level and work closely with the head office marketing team in this regard
Staff management: interacting, coaching, recognizing superior performance and addressing substandard performance of team members
Key objective is to achieve the budgeted EBIDA for the campus for the period under review. This involves manage both the revenue and operational expenses daily.
To ensure the highest quality of teaching and learning on campus. This includes continuous assessments of lecturers performance, working closely with committees and academic boards in head office and the academic department at head office
Ensure that campus is fully complaint with all accreditation requirements from a statutory perspective
To ensure that rollover and retention ratios for the campus are attained, and corrective action plans put in place to address non-compliance thereto
Ensure that the campus is always presentable i.e. well maintained, clean, everything is working, all IT systems and equipment are operational
Ensure management interaction with students is optimized including things like the SRC, CSI projects at campus level, sports days, parents function etc.

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