Product Support Representative

7 days ago


Durban, South Africa BHBW South Africa Proprietary Limited Full time

**Purpose of the Role**

The purpose of this role is to grow revenue in the aftermarket department.

**Key Performance Areas**
- Achieve monthly target for customer work
- Ensure WIP is below 60 days
- Customer visits - target customers (min 20 calls per week)
- Achieve gross profit on customer work at 40%
- Manage Big Truck Technicians
- Ensure services are up to date on Big Trucks
- Generate service quotes when necessary
- Ensure that Technicians are productive
- Conduct machine audits and assessments
- Ensure contract profitability
- Manage loss making contracts
- Ensure customer retention and obtain new customers
- Conduct vehicle inspections for Technicians at least once a month
- Manage Non Productive Labour (NPL)
- Maintain a safe working environment (according to safety policy and procedures)
- Achieve individual Balanced Scorecard and KPIs
- Effective self-management and performance ownership
- Adherence to any reasonable instruction

**Qualification, Experience and Competencies**

Minimum Qualification
- Grade 12
- Diesel/petrol mechanic

Minimum Experience
- 3 - 5 years in a similar field
- Selling experience in capital/material handling equipment industry
- Experience in leading and managing staff

Competencies
- Self-motivated
- Computer literate
- Driver’s license
- Results orientated



  • Durban, South Africa BMG - Bearing Man Group Full time

    **Roles & Responsibilities** - Meet sales targets against specific product price lists in accordance with divisional strategy & set budgets - Stock management in accordance with company & divisional procedures - Maintain a regular calling schedule with BMG branch representatives to customers - Identify a set of key accounts to target & grow to an agreed...


  • Durban, South Africa Cipla Full time

    **Division**: OPERATIONS (COMMERCIAL) **Department**: SALES **Employment Type**: PERMANENT **Job Purpose**: **HIV KOL Specialist Representative** Create and develop the maximum profitable sales of all company products and build goodwill with the medical community, hospitals, other health centres, and sales outlets to gain maximum understanding and...


  • Durban, South Africa Sage Group PLC Full time

    **Advert** - People make Sage great. From our colleagues delivering ground-breaking solutions to the customers who use them: people have helped us grow for more than thirty years, and people are driving our future as a great SaaS company. We're writing our next chapter. Be part of it! At Sage, we recognize that the world of work has rapidly shifted over the...


  • Durban, South Africa C FORCE Full time

    Job Title Sales Representative Area DURBAN and surrounding area Description In this role as a sales representative, you will support the local market by implementing marketing and sales strategies focused on existing client base and the development of new business. **Responsibilities**: - To actively promote the full product offer based on products...


  • Durban, South Africa Mr Price Group Full time

    **_join us_** Do you enjoy working in an environment with a strong focus on customer experience and customer engagement? Mrp money is looking for a self-motivated, passionate and energetic Customer Support Representative to join their fast-paced team. **_ your purpose_** The Customer Support Representative will be responsible for ensuring that...


  • Durban, South Africa Positive Switch Full time

    Description ● Deal with product queries that arise from internal requirements within Healthbridge in line with the defined client experience, service targets and WOW Service guiding principles ● Performing the regular operational processes and administrative procedures required by the Healthbridge Switching platform ● Log queries and all...


  • Durban, South Africa LexisNexis Full time

    About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customer. About the Role Responsibilities - Troubleshoot software, internet, website, and usability issues;...


  • Durban, South Africa RELX Full time

    About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customer.-About the Role- Responsibilities-- - Troubleshoot software, internet, website, and usability issues;...


  • Durban, South Africa Pronel Personnel Full time

    ? We're Hiring: External Sales Representative – Hydraulics IndustryPosition: External Sales RepresentativeAre you a driven sales professional with a passion for hydraulics? We’re looking for an External Sales Representative to join our team!About Us:We are a well-established company specializing in hydraulic solutions, including hoses and fittings,...


  • Durban, KwaZulu-Natal, South Africa LexisNexis Legal & Professional Full time R250 000 - R500 000 per year

    About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customer.About the RoleIn this role, you will provide high-quality technical support to customers via phone, email,...