Head of Facilities Management

**Purpose of Role** The Head of Facilities Management is responsible for overseeing all aspects of building functions across the Huntswood SA sites to maintain the safety and functionality of all facilities. **Responsibilities**: People Management - Management of a team of facilities staff (front of house and cleaning colleagues) Facilities Maintenance - Manage the Facilities Management team to ensure maintenance and repair of office facilities, including HVAC systems, lighting, plumbing, and electrical systems takes place as necessary. - Coordinate regular inspections and preventive maintenance to ensure a safe and comfortable working environment, ensuring health and safety compliance - Developing the facilities function - implementing best practise, improving cost efficiencies and creating quicker, consistent project turn arounds for client’s requirements. Space Planning - Plan and optimize office space to accommodate the needs of employees, departments, and teams. - Maintain accurate records of office layouts, seating arrangements, and room allocations. - Coordinate office relocations/ new site launches and renovations, ensuring mínimal disruption to business operations. Physical Security - Manage the physical security requirements ensuring that compliance is maintained at all times in line with ISO27001 and PCIDSS Vendor and Contractor Management - Manage relationships with external vendors, contractors, and service providers. - Obtain quotes and ensure cost-effective services for facility maintenance and improvements. Facilities Administration and Management - Maintain inventory and ordering of office supplies and equipment. - Coordinate equipment repairs or replacements as needed. - Maintain records related to facility management, including maintenance logs and safety documentation. - Manage site transportation. Budget Management - Assist in developing and managing the facilities budget, ensuring cost-effective operations. - Monitor expenses related to maintenance, utilities, and services. Occupational Health and Safety (OHS) - Be the Section 16.2 Responsible Person for health and safety for all South African sites. - Create and maintain a safe working environment - delivering training to ensure operational teams comply with health and safety regulations, reinforcing a safe and positive working environment and ensuring that the OHS Manual is maintained. Environmental Sustainability - Implement and manage sustainability initiatives to reduce the environmental impact of the facility. - Monitor and report on energy consumption, waste management, and sustainable practices. Communication and Reporting - Work at a senior level to support the demands of a busy operation, managing communications with Directors and senior leaders. - Respond to emergency situations or other urgent issues involving the facility. - Act as a point of contact for employees regarding facility-related concerns. - Prepare regular reports on facilities' performance, costs, and improvements. **Essential Skills** - Proven management experience of working within a senior level Head of Facilities Management role - Health & Safety experience - Strong knowledge of safety regulations and maintenance procedures - Exceptional leadership and communication skills - Proficiency in maintaining operational budgets and resource management **Desirable Skills** - Experience of working in a contact centre environment **Core Behaviours** To work with, Huntswood’s employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are; - Confidential, reliable and genuine - Dynamic, passionate and determined - Friendly, compassionate and cooperative "It's not just about what we do, but the way we do it. And it's our values that make us special."