Healthcare Operations Manager

Our client, one of the largest Private Healthcare Group in South Africa based in Ballito
(Durban) are recruiting for a Healthcare Operations Manager.

Purpose of the position:
Operations manager will be responsible for full operation of the day Hospital and the behavioural centre, to ensure and maintain quality patient care and standards.

Key Perfomance Areas
- Assist with the development and implementation of the strategic operational plan of the Hospital, in line with the overarching Group strategy.
- Support the Hospital in all its objectives and fully participate as a member of the management team, taking collective responsibility for the corporate governance of the Hospital.
- Develop and maintain key working relationships with the CEO, CFO, members of the Group

Executive as well as external relationships and networks with health service providers external to the Group to ensure an integrated and seamless patient experience for recipients of scheduled and unscheduled care at the Hospital.
- Ensure that relevant management systems are in place, to anticipate and manage opportunities and problems in service delivery.
- Ensure that clinical support services in the Hospital meet all needs and are fully fit for purpose at all times.
- Work effectively and co-operatively with current and new customers to establish and maintain good working relationships that are mutually beneficial.
- Investigate specialist doctor openings at the hospital and source new specialist doctors as and when required.
- Develop a hospital strategy for business growth, specific to new doctors and specialists.
- Investigate the economic conditions surrounding business activity such as industry trends and competition, including but not limited to legislative and regulatory aspects in the Healthcare sector.
- Identify marketing opportunities by identifying customer requirements; defining market, competitor's share and competitor's strengths and weaknesses; forecasting projected business and establishing targeted market share.
- Understand brand strategies and develop and execute targeted initiatives to build brand loyalty and to showcase the Group value proposition.
- Assess relative cost benefits of direct provision or purchase of services for the Hospital.
- Understand and promote the role of sound financial management and its impact on organisational effectiveness.
- Liaise with the HR Department about transformation and strategically lead through a culture of inclusivity.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.
- Work closely with the CEO and Group Heads, to organise and assure implementation of all Group policies, procedures and requirements pertinent to services within the Hospital.
- Working within the Group procedure and guidelines and HOD’s to provision hard and soft facility management services to provide high standards of service and environment for patients and service users.
- Ensure the efficiency of all capital projects, paying attention to consistency and compliance with all statutory and mandatory requirements and integration with overall service and strategic objectives.
- Work closely with the CEO and Group Heads, to organise and assure implementation of all Group policies, procedures and requirements pertinent to services within the Hospital.
- Reviews and evaluates existing Hospital/nursing policies, procedures and work methods by means of periodic and special studies directs the installation of approved work methods and procedures to ensure achievement of objectives.
- Consults and collaborates with physicians, clinical departments, service lines in establishing policies/standards/procedures and quality outcomes for patient care.
- To demonstrate true leadership by setting and encouraging high standards of care and personal conduct from all staff at the Hospital.
- In collaboration with the HR Department support and encourage Hospital staff in their personal development using appraisal and supervision, this will include setting objectives, appraising performance and identifying training and development needs.
- Liaise with the HR Department about transformation and strategically lead through a culture of inclusivity.
- Create and maintain a positive environment where the differences of others are recognized, understood, and valued, so that all can reach their full potential and maximize their contributions.

COMPETENCIES (The following will be advantageous)
MINIMUM REQUIREMENTS (Educational Qualifications & Experience)
- Grade 12 (Matric).
- A relevant management qualification is mandatory.
- Experience in the Healthcare sector will be an added advantage.
- Minimum of 5 years’ progressive leadership experience as a senior Manager Preferable within a
- Healthcare environment.
- Experience of clinical and/or corporate governance.
- Experience in project manage