Sa - Ardu Supervisor (N)

**J**ob Description**

**Position Title**: Africa Regional Deployment Unit (ARDU) Supervisor

**Reports To**: ARDU Manager

**Division**: Immigration & Refugee Program+ (IRP+)

**Department**: Programs, Africa Regional Deployment Unit (ARDU)

**Job Location**: Pretoria, South Africa

**Grade Level**: Grade 7, Supervisor, National

**Introduction**: Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability or veteran status in employment or in the provision of services.

**Primary Purpose**: This is a full time position that is responsible for the supervision of all ARDU staff assigned to them and for the planning and implementation of deployments in their purview. This includes coordination with CWS RSC Africa Programs and Administration divisions and UNHCR.

**Supervision**:This position primarily supervises the Resettlement Assistant, Resettlement Expert (Level I and II) and Best Interests Determination (BID) Specialist positions.

**Essential Duties**:
Compliance:
The Supervisor will:

- Ensure all functions within ARDU strictly adhere to the DOS/BPRM, CWS RSC Africa and UNHCR policies, guidelines and procedures.
- Ensure the development, implementation, dissemination and monitoring of ARDU standard operating procedures (SOPs).
- Conduct job function observations of ARDU staff to ensure compliance is met and identify any areas of improvement or training needs. This will include travel to UNHCR field offices, often on short notice, as needed.
- Travel to deployment locations to monitor deployments, conduct performance evaluations and meet with partners.
- Maintain a thorough working knowledge of the USRAP and refugee situations throughout Sub-Saharan Africa.
- Complete RRF review for UNHCR country and regional offices as needed and ensure compliance and adherence to UNHCR policies and guidelines are met.

Data Management and Analysis

The Supervisor will:

- Oversee the finalization of Terms of Reference (TORs) for deployees in coordination with the ARDU Manager or Program Manager.
- Ensure staff are prepared for deployments while ensuring all deployment security and logístical aspects have been addressed and arranged.
- Act as the point person for staff inquiries relating to deployment TORs and logistics.
- Prepare reports for ARDU Management and/or the Program Manager, both quantitative and qualitative, on deployees’ output and if applicable in the location, keep the program manager informed.
- Develop reports and quality control checks that ensure accuracy and efficiency as well as their use.
- Establish effective communication systems regarding data and ensures reports are accurate and efficient.
- Assist with annual plan and strategic planning goals as communicated by the ARDU Coordinator and/or Program Manager.

***Representation:
The Supervisor will:

- Develop and maintain effective relationships with UNHCR.
- Ensure partner communication from the department is professional, timely and proactive.
- Represent organizational policies and culture to staff.
- Ensure the workforce is professional when representing CWS/RSC Africa to refugees, partners, the funder and colleagues.

Performance Management:
The Supervisor will:

- Provide direct supervision and leadership to ARDU staff, including yearly performance evaluations, developing job descriptions, participating in hiring and coordinating leave.
- Coordinate on-boarding of new staff and facilitate trainings, both in the office and while in the field. This may include deployments to UNHCR offices to train new deployees.
- Organize quarterly trainings for ARDU staff.
- Develop in-house training materials to enhance compliance and ensure existing training materials are kept up to date.
- Ensure coaching, mentoring, feedback and corrective action plans are being carried out where needed.
- Establish performance expectations with staff under their supervision.
- Monitor staff time and attendance.

Staff Care:
The Supervisor will:

- Monitor and ensure a safe, healthy and professional work environment.
- Ensure direct reports access and use their benefits appropriately, including leave.
- Actively support staff by promoting safe space, open-door and the escalation policy.
- Establish and communicate clear expectations to staff to foster a predictable and consistent work environment.
- Ensure staff are safe in the field by coordinating with the RSC Logistics and Staff Security teamse and disseminating information related to safety to staff in the field.

Program Administration:
The Supervisor will:

- Monitor and ensure the implementation of the Memorandum of Understanding (MOU) between UNHCR and CWS RSC Africa.
- Handle any other duties as assigned by the ARDU Manager, the