Export Customer Service Representative
7 days ago
**Main Job Purpose**:
Responsible for arranging shipments, preparing and confirming order approval, handling pricing information, and releasing invoices for PFG Building Glass.
**Main Objective**:
- Process export inquiries, quotations, and orders in accordance with SAP and export procedures accurately and efficiently.
- Liaise and provide service excellence to international and internal customers.
- Ensure administration complies with export procedures and legislation.
- Coordinate between internal and external customers to ensure timely service.
- Drive continuous improvement in the export process to enhance profitability and support sales volumes.
- Maintain export process integrity through proactive capacity and constraint monitoring.
- Maintain control and storage of documentation. Address all customer complaints.
- Ensure delivery deadlines are met by coordinating with service providers.
- Monitor unpaid accounts to eliminate trading risk and ensure credit management procedures are followed.
**Critical Job Requirements:Qualification(s)**:
- Relevant tertiary qualification in export, sales, or commercial fields will be an advantage.
**Knowledge**:
- Excellent understanding of Export Policies and Procedures
- Knowledge of relevant Export Legislation
- Accounting knowledge
- Working knowledge of the glass industry
**Skills**:
- Export Process Management
- Ability to thrive under pressure
- Excellent attention to detail
- Systematic and organized approach to problem solving
**Experience**:
- Minimum 3 years customer service experience in an export environment is essential.
- Strong knowledge of export process including documentation, letters of credit, foreign exchange and banking, accounting, marine insurance and insurers, forwarding agents, and international banking regulations and procedures.
- Experience in a manufacturing environment.
Work Location: In person
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