Key Accounts Manager

5 days ago

Johannesburg, South Africa Bristow Talent Full time

Role Description:

- Developing and managing a portfolio of Key Accounts
- Develop trusting relationships with key accounts, ensuring high levels of customer satisfaction
- Serve as the link of communication between key customers and internal teams
- Study and understand key clients' need and requirements
- Determine how to best meet the needs and requirements of clients
- Ensure on time delivery of the correct products to major clients in a timely manner
- Dispatch information between key clients and internal teams
- Resolve the complaints or concerns of major clients and provide long-term solutions to prevent future dissatisfaction
- Prepare and deliver progress reports to internal and external stakeholders
- Project co-ordination, planning and communicating project timelines to production team
- Manage customer expectations and relationships
- Communicate project timelines to production team
- Continuous improvement by developing trusting relationships with the key customers
- Expanding the relationships with existing customers by continuously proposing solutions that meet their objectives
- Overseeing the commercials of quotations, Invoicing, logistics and budget
- Determining Key Account forecasts

Requirements and skills
- Proven experience as key account manager
- Experience in sales and providing solutions based on customer needs
- Strong communication and interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Client relationship management both corporate and individual.
- Project Management
- Problem and conflict management skills
- Technical ability / understanding
- Communication

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