Rsa - Customer Success Manager -corporate Traveller

1 week ago

Johannesburg, South Africa Corporate Traveller Full time

**Job no**: 526887
**Brand**: Corporate Traveller
**Work type**: Full time
**Location**: Johannesburg North
**Categories**: Corporate & Group Travel

**Customer Success Manager - Corporate Traveller**:
Do you have a passion for building long-term client relationships, driving value, and ensuring customer satisfaction? Corporate Traveller is looking for a strategic, results-driven **Customer Success Manager (CSM)** to join our team

**About the Role**:
As a **Customer Success Manager**, you'll take full ownership of a portfolio of **Key Accounts**—ensuring client satisfaction, driving retention and revenue growth, and delivering strategic value. You'll be the primary relationship lead and a trusted advisor, collaborating cross-functionally to execute tailored solutions and strategies that support both client success and business objectives.

**✨ Key Responsibilities**:

- Own and manage multi-level client relationships across key accounts.
- Conduct regular business reviews, reporting, and strategic planning with clients.
- Resolve service escalations and ensure a seamless experience with internal teams.
- Track performance against client SLAs and contracts.
- Lead workshops, customer education sessions, and implementation of travel tech tools.
- Identify growth opportunities, drive profitability, and monitor policy compliance.
- Develop and deliver retention strategies, cost savings, and value-based initiatives.
- Represent Corporate Traveller at new business pitches and client-facing events.

**What We’re Looking For**:

- **5+ years’ experience** in sales, account management, or customer relationships.
- **Proven success** engaging C-level stakeholders.
- **Minimum 5 years’ experience** in the travel industry.
- Strong understanding of **corporate travel**, booking tools, and data-driven reporting.
- Commercial acumen with the ability to identify growth and cost-saving opportunities.
- Excellent relationship management, communication, and presentation skills.
- A confident, self-managed professional who thrives on strategic client engagement.

**Qualifications**:

- **Matric** (required)
- **Relevant tertiary qualification** (business or travel-related - advantageous)

**Why Join Corporate Traveller?**:
You'll be part of a forward-thinking, people-first organization that values relationships, innovation, and excellence in client service. We're big enough to offer exciting opportunities, yet small enough for your voice to be heard and your impact to be seen.

**Location**: Johannesburg | **Travel**: Domestic & International
**Hours**: 08H00-5H00 | **Own transport essential**

LI-JM1#CTRSA#LI-Onsite

**Applications close**: 16 Jun 2025 South Africa Standard Time

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