RSA - CT - Inside Customer Success Manager

3 weeks ago


Johannesburg, South Africa Flight Centre Travel Group Full time

RSA - CT - Inside Customer Success Manager About Corporate Traveller At Corporate Traveller, we’re on a mission to take business travel to the next level. And when it comes to our people, we know we are next level. We are anything but ordinary. Part of the corporate division of the Flight Centre Travel Group (FCTG), Corporate Traveller is one of FCTG's most successful brands, globally. Our mission is to make end to end travel experience faster, simpler and easier for our customers and to demonstrate ongoing value to decision‑makers, travellers and bookers. We provide our customers with the perfect blend of personal, local service blended with our expert technology suite and the great choice and value which comes with being part of the FCTG family. We lead with passion, ambition, and a hunger to do better. We do whatever it takes to get the best results, for ourselves and our customers. We are committed to helping our customers and each other grow and smash our goals. And at our core, we believe that together we can do anything. Together, we are here to take it to the next level. About You As an Inside Customer Success Manager for Corporate Traveller, your purpose will be to drive retention, growth and ensuring optimal customer satisfaction. The role works closely with internal and external stakeholders to achieve their customers’ goals and assist in driving Corporate Traveller’s customer retention strategies. A key focus of your role is showcasing the value of the brand to your clients by maintaining a close relationship with your key contacts, reviewing your client’s business needs, and increasing and optimising the number of services provided to your customers. Qualifications Matric Experience in customer/



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