Learning and Development Facilitator

3 days ago

Cape Town, South Africa Pepkor Payments & Lending Full time

**Key Responsibilities**:

- Conduct a training needs analysis in conjunction with departmental stakeholders and collate the annual training plan
- Facilitate business orientation, deliver technical training, and manage new employee intakes within the Contact Centre
- Deliver and evaluate training using various learning methodologies
- Design, develop, maintain, and update training operations materials
- Oversee learnership implementation, rollout plan, monitor and report on learner progress
- Record and report on training attendance, assessment results and learner feedback
- Build and maintain strong relationships with internal business stakeholders
- Assist in the creation, development, and maintenance of learning content and frameworks within the Learning Management System (LMS), ensuring material is current, user-friendly, and aligned with business needs

**Qualification and Experience**:

- _Preferred but not limited to_: OD-ETDP Qualification at NQF5 level/ B-Ed Qualification
- Knowledge of Contact Centre operations and procedures is highly valued with approximately 2 years’ experience as Learning Facilitator and/or coaching and mentoring agents or team members, and/or providing on-the-job training or support to new hires in an operations environment, ideally in a Contact Centre environment
- Must be proficient in MS Word, MS Excel, MS Outlook, MS PowerPoint
- Must have a good understanding of Adult Learning principles and methodologies
- Working knowledge and utilisation of training management and learning systems (e.g. Sage, Udemy, Moodle, TypeForm, SurveyMonkey)

**Competencies**:

- Strong facilitation and presentation skills
- Resilient to change, cope under pressure, be able to multi-task and handle several different projects
- Creative and innovative thinking ability to keep things fresh
- Excellent interpersonal skills and ability to communicate on all levels
- High attention to detail and ability to work under pressure, while delivering quality work

**Pepkor Payments and Lending is committed to creating equal employment **opportunities.**
- Closing_ date: 02 October _2024_

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