Sales Team Leader
1 day ago
Three years minimum Team Leadership experience with a demonstrable record of over-achieving and leading in a Sales environment, preferable in the following industries: Financial Services, Insurance, with the emphasis being on selling Financial Services products.
- Drive call times and script compliance with team while maintaining KPIs and monitoring performance.
- Coaching and developing the skills and effectiveness of the team. Leading daily buzz sessions (huddles), live listening, side by side coaching and structured 1:1 and compliance feedback.
- Aid the design and implementation of appropriate strategies to mitigate losses whilst delivering fair and appropriate outcomes.
- Proactively review the effectiveness of those strategies, making recommendations for improvement which will benefit Cardsaver customers on a continuous basis.
- To comply with the requirements of the regulatory regime which we operate within, ensuring the necessary documentation detailing strategies, policies and processes is maintained and updated.
- To ensure compliance and delivery of all SLA’s / Performance Standards, addressing issues and escalating where necessary.
- Analysis and reporting of KPI’s to assess performance and assist Operations Manager
- Support with internal and external audits
- Conduct daily team meetings/business updates
- Conduct monthly 121 discussions with advisors/administrators and any other direct reports
- Continue to drive the business strategy of developing people through cross skilling
- Support business initiatives and process changes through effective leadership and communication
**Job Types**: Full-time, Permanent
COVID-19 considerations:
Sanitizing stations, mask to be worn at all times
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