Customer Service Supervisor

7 days ago

East Rand, South Africa Unique Personnel Full time

**Job Number**
- 70972

**Job Type**
- Permanent

**Job Title**
- Customer Service Supervisor

**Computer Skills**
- JD Edwards,MS Excel,SAP,MS Office

**Industry**
- Manufacturing

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng
- Job Purpose: The primary purpose of the Customer Service Supervisor role is to create the highest level of customer experience for a defined group of customers, to promote growth, profitability and customer performance targets. The incumbent would be part of the Customer Service South Africa team, with specific focus on both direct customers and distributors.- Job Responsibilities:
- Main tasks would be linked to strategic management of all customer service operations within the order management process to meet customer service standards and customers needs:
- Focus on Key Performance Indicators- Proactive backlog and late backlog management- Daily interaction with Customers and colleagues through a fruitful mindset- Daily interaction through virtual and face to face meeting with internal stakeholders- Team working: to back-up colleagues in case of workload peaks and/or absences- Constant monitoring of delivery performances- Request valuable feedback to customers through the LTR/CES process, and actively work on their responses- Required resilience and proactivity in managing all the business criticalities- Be able to give unwelcome information in a customer focused way- Assists others in the management of assigned customer accounts including supporting team members by interpreting customer requests and monitoring performance and delivery.- Supports in providing oversight for assigned customer accounts.- Suggests mutually acceptable solutions to customer problems that impact cost or schedule.- Recommends actions by analyzing and interpreting data and making comparative analysis-
**Inherent Requirements**
- Qualifications, Skills & Experience:
- Degree in the relevant field (i.e. Economics, Business Management)- 3-5 year experience in Customer Service roles- Technical background and previous experience in manufacturing companies / international context will be a plus- Digital mindset- Proficient in MS Office, especially Excel and SAP-like softwares, JDE- Excellent English knowledge- Customer orientation- Learning agility- Detail orientation- Empathy and resilience (conflict management abilities)- Flexibility- Sense of ownership and pride in the performance and its impact on company’s success- Ambition to develop personal career growth**What Qualification**
- Degree in Economics/Business Management

**Minimum Qualification**
- Bachelors

**Status**
- Available

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