Service Advisor and Customer Liaison

**Job Number**
- 50308

**Job Type**
- Permanent

**Job Title**
- Service Advisor and Customer Liaison

**Computer Skills**
- MS Access,MS Excel,MS Explorer

**Industry**
- Automotive - Motor Vehicles

**City**
- Ekurhuleni (East Rand)

**Province**
- Gauteng
- Service Advisor and Customer Liaison To be able to converse with confidence to all levels of authority within the company and customer environment. Qualification. Grade 12 with Maths. Preferably Technical Diploma, Code EC 14 drivers license with PDP. Experience. 4-5 years service controller preferably in heavy transport industry. Stronger customer relations and communication skills. Good leadership abilities. Workshop processes. Vehicle standards and specification. Customer care (CSI). Other requirements. People skills. Leadership. Planning. Computer experience. Advanced calculations. Problem identification. Conflict handling. Purpose. Ensure that services are correctly booked to customers and that the workshop foreman is informed of any problems that are outside the service schedule. Supply the foreman with sufficient information to be able to meet the customer needs. To ensure that customer satisfaction is maintained at all times and receive the most expedient service available through questioning and understanding repair request. Constant follow up on customers during and after service/ repair visit to see if our customers are satisfied. Key objective To ensure that customers are greeted openly and friendly. To make customers feel comfortable and confident that there vehicle is in good hands during their service visit. Coordinate customer repair requests, estimate cost of repairs within set guidelines, assist with clerical duties such as documentation required for warranty, policy settlements, repair order filing and repair preparation for warranty. Key Standards. Customer and workshop foreman feedback. Correctness of information supplied to workshop foreman. Breakdown service, output and performance. Build and maintain CSI at the highest level. Documentation standards, retail customer, internal, production, maintenance contract and warranty. Ensure that customers receive the most expedient service available through questioning and understanding service and repair request. Critical Standards. Booking in of vehicles: Receives call from customer. Obtains the necessary information. Update the service history and any change in customer details on the system. Follow up on work in progress and check as to why vehicle still in workshop. Check hours available for the day. Receiving the vehicle: Walk with customer around the vehicle while inspecting the vehicle for any damages, note these, customer to sign. Confirm customer requests and method of payment details. Fill in service book, print job card and ensure that customer sign job card. Start the service process: Attaché all required documentation to the job card. Discusses customer concerns/ requests with workshop foreman and hands him the job card. Arrange and process any sublet, outwork and dealer orders required for the job. Maintaining high quality work by: First follow up call-advise customer on progress. Contact customer advising additional. Authorisation preferably in writing. Second follow up
- advice customer on progress. Phone customer on completion of work and confirm collection and discuss the invoice before the customer arrives. Inspect and check that the vehicle is clean and ready waiting for collection.-
**Inherent Requirements**
- Grade 12 with Maths. Preferably Technical Diploma, Code EC 14 drivers license with PDP.Must come from a truck industry.4-5 years service controller preferably in heavy transport industry.

**What Qualification**
- Technical

**Minimum Qualification**
- Diploma

**Status**
- Pending / Unavailable