Head of Customer Support

1 week ago

Durban North, South Africa Autobid PTY LTD Full time

We’re Hiring: Head of Customer Support

Durban North, South Africa

We are looking for a dynamic and experienced Head of Customer Support to lead and grow our customer service function.

This is a fantastic opportunity for someone passionate about delivering exceptional customer experiences in a fast-paced, digital environment.

Key Responsibilities
- Lead and manage the customer care team, driving service excellence.
- Implement best practices, processes, and tools to improve efficiency.
- Act as a bridge between customers and internal product/tech teams.
- Handle escalations and ensure high customer satisfaction.
- Monitor and improve key service metrics (e.g., response times, CSAT, NPS).
- Coach, mentor, and develop team members to perform at their best.

**Requirements**:

- Proven experience as a Head of Customer Support (digital/software environment preferred).
- Strong track record in team leadership and service improvement.
- Digitally savvy, innovative, and adaptable.
- Excellent communication, problem-solving, and people management skills.
- Valid driver’s licence.
- Must be Durban-based (no relocations).

Salary

Why Join Us?

You’ll be part of a forward-thinking business that values innovation, efficiency, and customer delight.

This is your chance to shape how we engage with our customers and to grow a department that makes a real impact.

**Language**:

- Afrikaans (preferred)

License/Certification:

- Drivers License (preferred)

Work Location: In person

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