Operations Manager

2 days ago

Cape Town, South Africa AltWork Global Full time

**Overview**

**Key Responsibilities**

**1. Property & Rental Operations Oversight**
- Oversee all administrative and operational processes related to property and block management.
- Manage workflows for rent collection, tenancy renewals, maintenance coordination, and compliance documentation.
- Act as the central liaison between the Cape Town back office, UK-based property managers, landlords, and tenants.

**2. Service Coordination**
- Lead the coordination of in house service companies providing **plumbing, electrical, maintenance, and cleaning services** across the group’s managed portfolio.
- Develop and maintain an approved supplier register, ensuring all vendors meet compliance and quality standards.
- Monitor service requests and ensure timely and cost-effective resolution.

**3. Team & Workflow Management**
- Supervise the back-office operations team, allocating workloads and ensuring adherence to service standards and deadlines.
- Provide oversight and guidance to ensure efficient communication between all stakeholders (landlords, residents, contractors, and internal teams).

**4. Process & Systems Optimisation**
- Improve operational workflows across property and maintenance divisions to increase efficiency and accuracy.
- Ensure all property management systems and CRMs are up to date, integrated, and used effectively across teams.
- Streamline document management, financial reporting, and compliance tracking processes.

**5. Performance & Financial Monitoring**
- Track operational KPIs including response times, contractor performance, and client satisfaction.
- Support financial oversight including cost control, service charge budgets, and operational expenditure.
- Report monthly on portfolio performance and operational efficiency.

**6. Training & Development**
- Mentor and train back-office staff on property management and service coordination best practices.
- Promote a collaborative, solutions-oriented culture focused on continuous improvement.

**7. Regulatory & Compliance**
- Ensure adherence to property management legislation, including safety checks, certifications, and documentation requirements.
- Oversee accurate record-keeping for inspections, repairs, and service reports.

**Requirements**:

- Proven experience in **property management operations**, **rental portfolio administration**, or **facilities/service coordination**.
- Strong understanding of financial processes and compliance standards within the property sector.
- Excellent communication and coordination skills across remote and international teams.
- Proficiency in property management software (e.g., Qube, Re-Leased, Fixflo, MRI) and Microsoft Office tools.
- Ability to manage multiple projects and priorities under tight deadlines.
- Demonstrated experience in leading and developing administrative teams.

**Salary & Benefits**
- Competitive salary commensurate with experience.
- Performance-based incentives.
- Career growth opportunities within a growing multi-sector group

Work Location: In person

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