Technical Project Manager Level 2

Overview: The Technical Project Manager is responsible for the end-to-end delivery of medium to large sized, medium to high complexity projects which including technical support. **Responsibilities**: **Operationalise (Pre-Go Live, Go Live and Post Go Live)"** - Responsible for execution and communication of Deployment Plan (Pre-Go live, Go Live and Post Go live - tasks). - Responsible for arranging training for production teams to allow them to support the product / project after - go-live. - Responsible for arranging training for operators to allow them to use the product after go-live. - Responsible for engaging and communicating with external stakeholders. - Responsible for ensuring resourcing availability for go live monitoring and troubleshooting. **Process Improvement** - Continuously evaluates processes. Assists with the implementation, documentation and communication of processes improvement initiatives. **Continuous Improvement** - Responsible for proactively following up on improvements identified during Lessons Learned. - Responsible for researching new ways of working and recommending delivery efficiency improvements. - Accountable for defining and implementing project management best practice. - Accountable for implementing project management knowledge sharing. - Responsible for facilitating and implementing project and process improvements and efficiencies. **Initiation and Planning** - Accountable for end-to-end project planning and a Project Management Plan - including plans for Scope, - Communication, Risk & Issues, Cost and Stakeholder Management. - Responsible for the Charter and defining and agreeing the high-level scope, milestones and initial risks - early in the project. - Responsible for defining the Project Benefits, Measurements and Critical Success Factors in the Charter. - Responsible for defining roles and responsibilities for the project team and stakeholders (RACI) in the Charter. - Responsible for setting up the Project Governance and Systems to effectively manage the project. - Accountable for creating, implementing and maintaining the Project Schedule and obtaining approval from relevant stakeholders. **Problem reviews** - Investigating and responding to development queries. This would include ensuring appropriate communication to external stakeholders whilst protecting technical intellectual property. - Problem investigation, replication, classification and/or providing (IP sensitive) potential solutions. - Investigation, verification and providing technical feedback for live issues. - Technical analysis of impacted software system/s and providing potential solutions. - Establish business impact through technical analysis. **Coaching and Mentoring** - Formally mentor and coach other Technical/Project Manager's or Project Coordinators - Provides timely feedback and guidance to help others strengthen specific knowledge/skills areas needed to accomplish task or solve a problem **Strategic Planning** - Responsible for working with Business Units to define and prioritise roadmaps. - Responsible for assisting Business Units with Roadmaps as required. - Responsible for impact assessing and prioritising roadmap changes in collaboration with Business Units. - Responsible for keeping roadmaps up to date after changes and communicating as appropriate. - Responsible for ensuring that Project Objectives and Critical Success Factors are aligned to Business Unit Strategies. **Executing, Monitoring and Controlling** - Accountable for proactively tracking the end-to-end project schedule and driving corrective action where required. - Accountable for stakeholder management regarding the project. - Responsible for proactively managing risks, issues and dependencies on the project. - Responsible for proactively managing change - including Time, Cost and Scope changes. - Responsible for executing on the Project Communication Plan and ensuring the relevant stakeholders are kept informed. - Responsible for tracking project decisions made on the project. - Responsible for monitoring costs on the project, as required by the Business Unit. - Responsible for supporting Product Owner in quality product delivery. - Accountable for project status reporting as defined in a Communication Plan or as required by the Business Unit. **Deployment preparation** Conducting releases (Games, Playcheck and back office). Update game configuration (when necessary). **Environment Maintenance** - Handle environment reprovisions and take full responsibility for Environment Maintenance and configuration (if applicable). - Environment troubleshooting/analysis. - Conducting installations (Games, Playcheck and back office). **Benefits Realisation** - Responsible for assisting Business Units in getting any required benefits monitoring and reporting in place. - Responsible for actively tracking and measuring Project Benefits, including Critical Success Factors. **Project Closure** - Accountable for measuring t