Workshop Manager
1 week ago
**People Management**:
- Conduct staff performance appraisals and ensure appropriate action is taken
- Identify training needs; initiate suitable training in conjunction with DTSA standards
- Conduct regular staff meetings with team to improve motivation and communication
- Effectively manage leave, incentive and overtime payments due
- Oversee the training/competency levels of learners/apprentices
**Customer Service**:
- Manage the technical quality of work performed
- Review CSI ratings regularly with the team against targets and develop action plans
- Manage all customer complaints - take action to resolve them
- Monitor all come backs
**Workshop Productivity**:
- Establish & agree to labour sales and profit targets
- Manage labour sales and workshop profitability
- Ensure Effective Workshop Planning
- Monitor Productivity reports
**Administration**:
- Monitor warranty claims - penalties minimized
- Minimize outwork
**Housekeeping, Tools and Maintenance**:
- Maintenance of facilities according to standard
- Control all procedures for special tools -clean and used correctly
- Ensure safety precautions are adhered to
- Repair defective equipment and diagnosis software
**Product and business knowledge**:
- Stay abreast of industry developments e.g. new products, warranty, maintenance
- Ensure that all product, technical training is attended by all relevant staff members per DTSA
**Requirements**:
- Provide feedback to service staff on relevant issues raised at DTSA meetings
- Ensure workshop manual are updated
**Education & experience**:
- Minimum Grade 12
- Trade certificate: Diesel Mechanic
- Computer Literate (preferably Kerridge system experience)
- 3-5 year’s previous experience in the same or similar position
**Skills & personal attributes**:
- Integrity
- Passion
- Respect
- Self-Discipline
- Above average interpersonal skills
- Above average stress resistance levels
- Above average cross functional collaboration
- Above average organizing, planning and emotional intelligence skills
- Above average leadership/ people management
**Salary**: From R334,500.00 per year
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