Account Manager
4 days ago
Account Manager Johannesburg North - Gauteng
Reporting to the General Manager you will be responsible for the management of multiple accounts/clients through the delivery of winning client solutions and achieving set targets. This will entail that you ensure complete supporting documentation and compliance with the required SLAs with clients and South African Labour legislation.
Minimum Qualifications and Experience:
- Tertiary qualification in Human Resources or equivalent
- 5 years of experience in an HR environment
- Minimum 2 years experience in a supervisory/team role will be an added advantage
- A certificate in Project Management will be an advantage
- Account Management Experience/Sales experience will be advantageous
- Computer literate (MS Office - intermediary skill in word, excel, power-point).
- Proven track record in respect of working in collaborative teams
- Proven people skills
Key Result Areas:
- Manage multiple client accounts at a time
- Liaise between clients, suppliers, service providers, Non-Profit companies
- Action all client contractual obligations to ensure the company meets its SLA
- Manage allocated client relationships
- Respond to customer queries and implement project plans in line with the SLA
- Implement all client activities within budgeted costs to meet profitability targets
- Ensure that all registration processes with the client are complete and up to date
- Evaluate and manage risk in line with the Group's and Client's HR policies and procedures
- Prepare formal reports in line with clients' SLAs
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