Regional Safety and Quality Manager

**About Us**:
As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:
**Safety**:

- Enforce Health & Safety culture within region.
- Implementation of the company helaht and safety strategy.
- Provide input to the executive management team for the management and ongoing development of the company business continuity plan.
- Develop, implement and manage Health and Safety systems to achieve Tsebo’s Safety KPIs’
- Monitor compliance with Tsebo’s Safety policy.
- Identify H&S risks and develop procedures and risk assessments to mitigate and manage these risks.
- Provide executive management with BCP (Business Continuity Planning)
- Ensure that there are trained First Aiders, Safety Reps & Fire Fighters
- Ensure that there are first aid boxes with tool kit
- Ensure regular safety evacuation drills are conducted in accordance with Health & Safety Strategy at all levels
- Conduct internal investigations into H&S incidents
- Conduct H&S audits as prescribed by the H&S policy.
- Ensure that all necessary risk assessments within the region are conducted as per policy.
- Compile and submit H&S reports through to the relevant channels.
- Review and follow up on H&S incidents to ensure corrective action has been taken
- Develop and deliver training programs in accordance iht regional initiatives.
- Ensure that the quality management system conforms to the requirements of ISO 9001
- Ensure that the processes are delivering their intended outputs
- Report on the performance of the quality management system and on opportunities for improvement, particularly to top management
- Ensure the promotion of customer focus throughout the organization

**Quality**:

- Effectively control Quality documentation and records regionally, included branded posters on notice boards.
- Control and maintain a corrective and preventative action analysis and status.
- Facilitate organizational quality awareness and improvement through the involvement of all staff and their role in quality management.
- Verify that staff on site are following correct processes and correct cleaning methodologies.
- Ensure continual improvement and the efficiency and effectiveness of the internal grading system.
- Attend Operations weekly/monthly meetings to discuss documentation, housekeeping, upcoming audits, etc.
- Ensure that regular Internal audits are being performed and that audit reports are compiled, actioned and maintained.
- Self-perform audits for sites on a schedule as agreed. Targets set by RD.
- Monitor the system and processes for non-conformance and continual improvement.
- Compile means and methods of increasing customer satisfaction and client external quality scores.
- Assess customer satisfaction through customer surveys and complaints and the control thereof.
- Verify that all work carried out on sites complies with best practice.
- Follow up on non-conformance reports and audits both internal and external.
- Recommend improvements and ensure that these are implemented.
- Time and task support and support with efficiencies.
- Implement and maintain the Quality system Regionally, in accordance with set standards.
- Drive efficiencies in the business and identify areas to improve efficiencies
- Ensure all digitisation systems are used optimally.

**Skills and Competencies**:

- MS Work, Excel, PowerPoint,
- Safety Management systems
- Occupational Health & Safety Act and COIDA
- Health & Safety System
- Knowledge (ISO 9001, ISO 45001 and ISO 14001)
- Facility Management
- Sound knowledge of: Domestic & Industrial cleaning practices
- Knowledge of Environmental legislation
- Waste Management procedures
- Compilation and Preparation of Statistics
- Incident investigation
- Report writing
- Risk Assessment
- Dispute resolution and Conflict
- Verbal & written communication
- Ability to deliver high quality and proactive service to internal and external customers
- Ability to turn around a contract that is experiencing operational challenges by consistently focusing on quality standards and methodology.
- Ability to effectively manage people, processes and projects.
- Ability to develop new SOPs
- Ability to handle conflict situations
- Work to improve cleaning efficiencies in contracts an identify unproductive processes.

**Qualifications**:

- Matric
- Diploma/SAMTRAC/Safety qualification