Regional Quality Manager

**About Us**:
We are currently looking for a Quality Manager in the KwaZulu-Natal region to inspect the products or services created or delivered by a company to ensure they meet all requirements and standards. This involves testing products for quality and, in the case of services, reviewing processes and deliverables to confirm that all services delivered were of excellent quality.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients **reduced costs, risk and complexities** together with **increased quality, efficiency and productivity**. We specialise in **Catering**, **Facilities Management**, **Cleaning and Hygiene**, **Pest Control**, **Protection**, **Energy**, **Procurement**, **Workspace Design**, **Engineering, Remote Camps**, and more. **Developing our people **- the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. **DOWNLOAD OUR ONE-PAGER** to find out more about who we are in a nutshell.

**Duties & Responsibilities**:

- Implement and Maintain the Quality System Regionally, in accordance with the set standards
- Effectively control of Star Grading documentation and records nationally
- Control and maintain a Corrective and Preventative action analysis and status
- Facilitate organizational quality awareness and improvement through the involvement of all staff and their role in quality management
- Ensure that training is arranged, and that the site complies with safety legislation
- Ensure that staff on sites are following correct processes and correct cleaning methodology
- Ensure continual improvement and the efficiency and effectiveness of the internal grading system
- Conduct weekly/monthly quality improvement meetings to discuss documentation, housekeeping, upcoming audits etc.
- Ensure that regular Internal are being performed and that audit reports are compiled, actioned and maintained
- Self-perform audits for all Healthcare sites nationally
- Monitor of the system and processes for non-conformance and continual improvement
- Compile means and methods of increasing customer satisfaction and client external quality scores for example client external Press Ganey and PXM scores
- Assess customer satisfaction through customer surveys and complaints and the control thereof
- Ensure that all work carried out on site complies with best practice
- Follow up on non-conformance reports from audits both internal and externa
- Recommend improvements and ensure that these are implemented

**Skills and Competencies**:

- Ability to deliver high quality and proactive service to internal and external customers
- Ability to turn around a contract that is experiencing operational challenges by consistently focusing on quality standards and methodology
- Ability to effectively manage people, processes and projects
- Ability to develop good internal and external networks and to gain credibility with management, staff and external parties
- Ability to provide guidance and constructive feedback to all stakeholders
- Ability to handle conflict situations
- Ability to use own initiative and to operate with no management support when required

**Qualifications**:

- Minimum Matric
- Relevant tertiary qualification /or equivalent experience
- Minimum of 5 years’ experience in cleaning
- Healthcare experience would be advantageous
- Must have a valid driver’s license own reliable vehicle
- Understanding of ISO 9001, 14001, 18001 will be beneficial
- Quality Management System Audit skills