Retail Team Leader

**Join Us as a Regional Retail Team Lead at M-KOPA**:
At M-KOPA, we believe in **unlocking potential through innovation, empowerment, and meaningful work**. We don’t just hire employees—we partner with talented individuals who want to **shape the future of retail operations and customer experience in South Africa**.

As a **Regional Retail Team Lead**, you’ll play a pivotal role in ensuring that our service centres and depots are not only efficient and compliant but also places where customers feel valued and where teams thrive. This is a leadership opportunity for someone who is **passionate about people, processes, and performance**—and who wants to grow their career in an environment that values **impact, integrity, and innovation**.

**What You’ll Do**:

- Lead and inspire teams across service centres, depots, and retail outlets, ensuring world-class customer service.
- Drive **brand excellence** in shops, from look-and-feel to marketing activations, ensuring we’re consistently seen as the first choice for customers.
- Oversee **stock and shop management**, ensuring accuracy, efficiency, and continuous improvement.
- Train, develop, and uplift teams with a focus on **growth, learning, and collaboration**.
- Implement and refine policies, processes, and performance systems to achieve consistent operational excellence.

**Why Join Us?**:
At M-KOPA, we:

- ** Invest in people** - You’ll receive training, leadership development, and opportunities for career progression.
- ** Empower growth** - Your ideas and improvements are welcomed and acted upon.
- ** Champion flexibility** - Our work environment is dynamic, supportive, and committed to work-life balance.
- ** Drive purpose** - Every role at M-KOPA contributes directly to transforming lives and communities through accessible and affordable solutions.

**What We’re Looking For**:

- A bachelor’s degree (or equivalent experience) in a relevant field.
- At least 1 year in a **supervisory or team leader role**, preferably in retail or operations.
- Proven skills in **stock control, shop management, and process improvement**.
- Strong organizational, leadership, and problem-solving skills.
- Willingness to travel countrywide and work in diverse settings.
- High integrity, adaptability, and a proactive, customer-first attitude.

**Ready to Join a Purpose-Driven Team?**:
If you’re looking for more than “just a job” and want to make an impact while growing your career in a supportive environment, we’d love to hear from you.

**Why M-KOPA?**:
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
- Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024 and 2025) and by TIME100 Most influential companies in the world 2023 and 2024, we've served over 5 million customers, unlocking $1.5 billion in cumulative credit for the unbanked across Africa._

**_ Important Notice_**
- M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply._
- M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships._
- M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process._