Franchise Enablement Manager

**Introduction**
- Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.

Consult by Momentum is a registered Financial Service Provider (FSP) with a Category I and II licence, delivering top-tier financial planning, advice, and investment management services. Catering to a diverse clientele that includes high net worth individuals, the affluent sector, upper retail, and small business enterprises (SMEs), Consult by Momentum is recognised as one of South Africa’s largest financial planning and advice specialists enabling us to present a full spectrum of product solutions from all major providers of life, health, savings, investments, short-term, and employee benefits in South Africa. We are committed to the ethos of treating our customers fairly, thereby ensuring that our clients receive industry-leading solutions.

**Disclaimer**
- As an applicant, please verify the legitimacy of this job advert on our company career page.

**Role Purpose**
- As Consult expands its national short-term insurance franchise network and enhances its franchise value proposition, we are seeking a **Franchise Enablement Manager** to lead the execution of our enablement strategy across the franchise network.

You will have the opportunity to build and lead a team of Enablement Consultants, who will proactively embed, support, and monitor franchise engagement with the value proposition.

Therefore, we require a leader with middle-management experience and a strong operational mindset, capable of fostering high-performance franchise operations while ensuring alignment with Consult’s short-term insurance strategic objectives.

**Requirements**:
**Qualifications**
- Business related qualification e.g. business management, operations management, risk management or related field
- RE1 and RE5 essential
- Short-term insurance qualification essential

**Experience**
- Minimum 5-7 years of experience in enablement, risk management, or operations within a franchise or multi-unit business environment, with a specific focus on short-term insurance operations.
- Proven experience in rolling out technology platforms and driving adoption across decentralised teams.
- Proven experience in establishing operational best practices that drive operational efficiency
- Strong knowledge of Short-term insurance code of conduct and other relevant insurance regulatory requirements and acts.
- Experience managing a team and delivering measurable outcomes across diverse stakeholders.

**Skills and Competencies**
- Strategic thinking with the ability to align enablement and risk initiatives with organisational objectives.
- Strong analytical skills to identify risks, interpret performance metrics, and recommend solutions.
- Excellent communication and relationship-building skills to collaborate effectively with franchisees and internal teams.
- Project management expertise to oversee multiple concurrent initiatives.
- Proficiency in using enablement and risk management tools, as well as technology platforms
- Understanding of Insuretech environment

**Other**
- Valid driver’s license
- Willingness to travel nationally

**Duties & Responsibilities**
- The successful incumbent’s key areas of performance include:

- **
Value proposition Enhancement & Delivery**:

- By partnering with franchises in understanding their strategic intentions, operational needs and risks, continually review and enhance Consult’s franchise value proposition to enable sustainable growth.
- Ensure the effective delivery and utilisation of Consult’s franchise value proposition by aligning resources, tools, and support.
- Serve as the primary point of contact for franchise enablement, ensuring seamless operational support and guidance.
- **Best Practices Development & Implementation**:

- Develop, document, and embed best practices across the franchise network to drive consistency and efficiency.
- Monitor franchise adherence to operational standards, identifying areas for improvement and implementing corrective measures where necessary.
- Collaborate with franchisees to identify and share proven best practices that enhance performance and growth.
- **
Risk Management**
- Identify, assess, and mitigate operational and advice risks within the franchise network to ensure compliance with organisational and regulatory standards.
- Develop and implement frameworks to monitor and manage risk at both individual franchise and network-wide levels.
- Provide guidance and training to franchises on risk-related policies, procedures, and best practices.
- Investigate incidents and non-compliance, and implement corrective actions to prevent recurrence.
- **Franchise vesting & Support**:

- Develop a franchise onboarding framework that ensures seamless technol