Quality Assurer
1 week ago
Job Description
To facilitate quality delivery and ensure adherence to quality standards across various business segments.
To ensure implementation of identified quality methodologies and improvement initiatives.
Responsibilities:
- Professionally evaluate calls from call centre advisors to assist with all types of queries.
- Facilitate quality delivery across the various teams by monitoring quality adherence and compliance to quality standards and ensure implementation of identified quality methodologies and improvement initiatives.
- Provide support and act as a feedback channel for quality issues.
- Ability to calibrate and communicate with internal stakeholders.
- Work well with others to achieve shared goals.
- Use verbal and non-verbal communication skills to influence an audience and negotiate acceptance of proposals, plans or ideas.
- Motivated to ensure the highest standards of quality and productivity are consistently maintained.
- Collaborative decision-making and teamwork
- Manage own development to increase own competencies.
- Provide support and act as a feedback channel for quality issues and to communicate quality initiatives to all business units.
- Deal with technical and financial queries from stakeholders regarding call requests
- Work across many different systems
- Work under pressure
- Focus on quality and attention to detail.
- Work according to targets
- Ability to identify and address process gaps.
- Live and breathe the First Rand Promises and help drive our MS culture.
- Call centre experience
- Minimum Qualification - Relevant NQF level 6
- Computer Literacy with experience in Microsoft office (Excel, Outlook etc.)
- Experience - 2 to 5 years’ experience within a financial environment.
We look forward to engaging with you further
Job Details
11/03/25
-
Quality Assurer
1 day ago
Johannesburg, South Africa FirstRand Full timeJob Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure implementation of identified quality methodologies and improvement initiatives. Hello Future Quality Assurer, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services...
-
Quality Assurer
1 week ago
Johannesburg, South Africa GVK-Siya Zama Construction Full timeThe Quality Assurer oversees multiple projects on the implementation of the QMS and enables the Region to achieve and maintain a high standard of workmanship. The Quality Assurer supports all internal and external customers whilst ensuring contractual and legislative compliance. Leverages business analytics to optimise existing process flows and identifies...
-
Quality Assurer
7 days ago
Johannesburg, South Africa FirstRand Full timeJob Description To facilitate quality delivery and ensure adherence to quality standards across various business segments. To ensure implementation of identified quality methodologies and improvement initiatives. Hello Future Quality Assurer, Welcome to FNB, the home of the #changeables. We design for the shapeshifters and deliver products and services...
-
Quality Assurer
2 weeks ago
Johannesburg, South Africa Aon Corporation Full timePosting Description: **Quality Assurer** Do you possess analytical, technical and problem-solving skills? Do you have experience conducting insurance audits? We are hiring! Aon South Africa is recruiting a Quality Assurer in our Portfolio Management department, based on a hybrid basis, from our Head Office in Sandton. The role of a Quality Assurer is to...
-
Quality Assurance Manager
3 days ago
Johannesburg, South Africa FirstRand Full timeJob Description To formulate and maintain policy procedures for development of total quality program. Implement and maintain all products services to meet quality standards. Responsibilities - Drive business profitability in the context of cost management through business solutions - Establish, align and manage target and budget goals whilst ensuring...
-
Quality Assurance Officer
4 weeks ago
Johannesburg, South Africa Zenzele Valves Full timeGet AI-powered advice on this job and more exclusive features. Job Title: Quality Assurance (QA) Officer Locations: Alberton Department: Quality Assurance Reports To: Projects Department & Compliance Department Seniority level: Mid‑Senior level Employment type: Full‑time Job function: Quality Assurance Industries: Manufacturing About the Role Zenzele...
-
Quality Assurance Assistant
1 week ago
Johannesburg, South Africa Maziv Full time**Main Purpose** The Quality Assurance Assistant ensures that all Vumacam projects, installations, and infrastructure adhere to established Quality Assurance (QA) standards and processes. The role involves coordinating QA activities, ensuring compliance with company standards, and maintaining alignment with business objectives. This position plays a vital...
-
QUALITY ASSURANCE SUPERVISOR
2 weeks ago
Johannesburg, South Africa Pronto Labour Team Full timeQuality Assurance Supervisor - FMCG Industry ESSENTIAL* Degree/Diploma Food Science, Biotechnology OR Chemistry* 3-5 years QA/QC/FSMS experience (Seed Oil Processing or Edible Oil an Advantage)* FSSC 22000, HACCP, GMP, ISO 9001Duties and Responsibilities:Develop and Implement Quality Assurance Policies & ProceduresImprovement of the Food Safety & Quality...
-
QUALITY ASSURANCE SUPERVISOR
2 weeks ago
Johannesburg, South Africa Pronto Labour Team Full timeQuality Assurance Supervisor - FMCG Industry ESSENTIAL* Degree/Diploma Food Science, Biotechnology OR Chemistry* 3-5 years QA/QC/FSMS experience (Seed Oil Processing or Edible Oil an Advantage)* FSSC 22000, HACCP, GMP, ISO 9001Duties and Responsibilities: Develop and Implement Quality Assurance Policies & Procedures Improvement of the Food Safety & Quality...
-
Quality Assurance Pharmacist
2 weeks ago
Johannesburg, South Africa Full Circle Resourcing Full time**About the job Quality Assurance Pharmacist**: **Quality Assurance Pharmacist - Johannesburg - iS0L63VW46WM** **POSITION**:Permanent **COMMENCEMENT**: As soon as possible **Description**: Implement and maintain all elements needed to ensure compliance with Quality Assurance principles and systems as per cGMP and company requirements as...