Junior IT Officer

**KEY RESPONSIBILITIES**
- Ensure that IT and communication equipment is fully operational all the time. This includes backbone network monitoring, Wi-Fi access points and more. This includes site routers, WIFI access points, and wired network points.
- End user device and equipment setup, maintenance and management.
- SharePoint (and onedrive) administration and coordination of training through the Technology Portfolio Trainer

**Installing and configuring computer hardware, software, systems, networks, printers and scanners**:

- Installing computer hardware and associated software necessary for operations.
- Resolving computer problems, monitoring computer-processing systems, installing software and testing performance of computer equipment and programs.
- Attend to all computer breakdown/ repair maintenance call
- Offer suggestion for possible upgrades and change with IT equipment
- Performing diagnostic tests and debugging procedures to optimize computer systems.

**Maintain high quality function of office Servers, Lan and Printers**:
**Monitoring and maintaining of networks and servers.
- Assisting with network administration tasks
- Installing, updating, and configuring end-user networking accessories.
- Implementing security protocols and procedures to prevent potential threats.
- Performing on-site troubleshooting/repair of defective/damaged hardware.

**Office 365 + Azure AD - Provide IT advice and solution as required for effective office functioning**:

- Full support on O365 tenant and Azure AD.
- Provide first-level technical support on basic operational or maintenance of personal computers and /or peripherals using documented procedures and tools.
- Ensure SharePoint permissions and understanding of user’s responsibilities to manage and review their SharePoint site and folder permissions. Create awareness of such through the Technology Portfolio Trainer.

**IT Support**:
- Maintain and manage the IT infrastructure.
- Ensure that the IT policy is implemented and adhered to.
- In line with the IT policy, maintain the IT systems to ensure maximum availability and access and efficiency.
- Biannual audits on Laptops and Desktops
- Create new AD users when needed and timeous removal from local AD

**Procedures, Training, and Capacity Building**
- Follow provided training manuals
- Follow SOPs

Regular reporting of key metrics
- Microsoft 365 / Azure Certification
- 1-2 years working experience
- Office 365 and Azure AD Experience
- Basic Computer Hardware Knowledge, Software Troubleshooting, Operating Systems (OS) Proficiency, Software Troubleshooting, Security Awareness, Active Directory (AD) and User Account Management, Technical Support and Customer Service Skills, Cloud Services and Applications
- Familiarity with TeamViewer, Microsoft OS, Server OS, Zoom, Teams, Ms Office]
- Willingness to work after hours when required to.
- Passion for Conservation and Wildlife
- Demonstrated ability to work under pressure and be flexible
- Analytical mindset and strong ability to prioritize
- Hands-on mentality
- Driver’s license

Office based, remote support.