Service Coordinator

1 week ago

Johannesburg, South Africa Alfa Laval Full time

At Alfa Laval, we always go the extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people, and planet. We make it happen by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. This is where you can make a difference by constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

A vacancy currently exists for the above mentioned position reporting to the Service Centre Manager.

RESPONSIBILITIES:

- FS job coordination with customer and FSE, follow up on reports, creating orders in Scala
- Planning and daily management of service engineers work schedules.
- Booking of FSE and SC job related cost in Scala, preparation of handover documents to OH for invoicing
- Ensure that jobs are executed according to importance in close cooperation with Team Managers
- Service centre and field service related payroll process
- Ensure timely control of order backlog and credit queries.
- Administer Performance Agreements closely with service sales
- Consolidating customer satisfaction survey after job execution CSAT
- Service execution objectives by securing competent resources planning to fulfil customer commitments on availability, quality time and safe execution.
- Progress service jobs and provide information to all key stakeholders.

**REQUIREMENTS**:

- Computer literate - MS Office
- Attention to detail.
- Engineering graduate with minimum 1-2 years experience

SOME OF YOUR COMPETENCIES:

- Energetic and self driven
- Strong communication skills
- Excellent team player with positive attitude
- Proactive
- Customer focus, planning, networking and influencing.
- Driving and managing change and securing safe work environment
- English language skills are required:

- Read - ability to read and understand manuals
- Speak - ability to make oneself understood and ability to instruct others
- Write - ability to write reports in English

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