Service Centre Coordinator

7 days ago

Johannesburg, South Africa The Right Company Full time

SERVICE CENTRE COORDINATOR - WEST RAND - R20000 to R25000

The Right Company are currently looking for a Service Centre Coordinator for a FMCG client on the West Rand to coordinate and assist with the day-to-day management and oversight of the Service Centre

Main Duties and responsibilities will include:

- Coordinate and maintain Service Centre processes including but not limited to stock management and system management.
- Coordinate the forward planning and direction of functions within the service centre and facilitate and implement changes to improve and develop services.
- Assist with the improvement of cost efficiency and productivity within the Service Centre.
- Compile reports to senior management on overall efficiency and performance of the Service Centre.
- Coordinate and assist with the management of job allocation and job flow in the Service Centre, including job scheduling.
- Coordinate resources, (operational and human) schedules and activities to effectively manage jobs and labour allocation for day-to-day operations.
- Coordinate, assist with the management and respond to customer requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate and customer satisfaction is achieved.
- Receive and review feedback from customers and follow up to ensure customer satisfaction.
- Assist with the investigation of customer complaints and concerns arising from product failures and suggest appropriate solutions. Discuss with the Service Centre Manager to identify appropriate course of action.
- Co-responsible to promote a safe working environment.
- Analyse current procedures and activities to identify and present opportunities for improvement of the Service Centre.
- Maintain and build good relationships with customers.
- Promote a Health and Safety culture within the business.
- Coordinate and ensure adequate maintenance of tools, equipment and other materials in the Service Centre.
- Assist to ensure quality work from all technicians and Service Centre staff

Qualifications, skills and experience:

- Grade 12 essential
- Tertiary qualification beneficial
- 3 - 5 Years supervision/management experience
- Strong interpersonal skills
- Ability to work with people at various levels
- Demonstrate commitment to quality in all aspects of service delivery
- Excellent interpersonal, negotiation, customer relations and resources management skills
- Customer service, quality and productivity focused
- Computer literate (SAP, excel, word)
- Excellent problem solving and communication skills
- Team player and able to take control of a situation
- Identifies problems and implements solution
- Attention to detail
- Must be deadline driven and be able to work towards established deadlines
- Be able to express him / herself to co-workers

Please send updated CV together with a recent, professional head and shoulders photograph.

**PLEASE DO NOT APPLY IF YOU DO NOT MEET THE REQUIREMENTS**

WHILST WE DO OUR BEST TO REPLY TO EACH APPLICATION, NON-COMPLIANCE WITH THE ABOVE REQUIREMENTS MAY BE CAUSE FOR OUR NON-RESPONSE

**Job Types**: Full-time, Permanent

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