Fam and Accreditation Specialist

**Purpose**: job role focuses on the management of accreditation, performance, reporting and payment of Facilitation, Assessing and Moderation. The roles demand an understanding of all departmental policies and relationships within each area with specific focus on coordination with Project Operations.

**Key Responsibilities**:

- Leadership and Direction

Communicate the operational strategy and its relationship to the organization's mission, vision and values; clarify the actions needed to implement it within the area of responsibility; motivate people to commit to these and to doing extraordinary things to achieve the organization's business goals.
- Organizational Capability Building

Identify the capabilities needed to meet the current and emerging business needs of a significant function. Evaluate current capabilities, identify gaps, and prioritize development initiatives. Embed personal development and the fulfilment of personal potential in the culture of the organization. Build capabilities elsewhere in the organization through mentoring and other informal methods.
- Performance Management

Manage and report on FAM performance; hold direct reports accountable for achievement of business plans and take corrective action where necessary to ensure the achievement of business objectives, balancing the need to deliver short term business objectives with the longer term delivery of stakeholder value.
- Create FAM Matrix and work in collaboration with BDCs and NSD Manager to schedule the FAM against the SD Projects.
- Ensure that the relevant training and development policies, accreditation and other documents as required by the various SETA’s/QCTO with regards to the learnerships, Internships and that all the Quality Management System requirements as required by the various SETA‘’s/ QCTO are developed, implemented, maintained and reviewed continuously.
- Function as link between company and all other stakeholders with regards to training and development, including but not limited to W&R Seta, Services Seta, MICTSETA, Department of Labour, ETQA, QCTO etc
- Identify, liaise, and enter into collaborative relationships with training providers for all aspects of training, including but not limited to, learnership
- Compile/review all learnership curriculum as and when received to obtain/maintain accreditation status, including but not limited to Learning material, assessments guides, facilitator guides, notional hour matrixes, learner guides etc
- Ensure that all SETA and ETQA requirements with regards to the registration, deliverance assessment and reporting processes are strictly compiled with and adhered to
- Identification of revenue generating training opportunities.
- Leveraging the BEE code to enhance revenue creation.
- Augment current Learning interventions by performing end to end extension of scopes into various Seta's.

**Education**:

- Minimum matric or NQF equivalent
- Minimum of 5-6 years training experience in relevant SETA accreditation
- Minimum of 2 -3 years of managing people

Experience
- Minimum of 5-6 years training experience in relevant training certification
- Ability to activate the classroom in an engaging and collaborate style
- Excellent presentation skills - especially relating to manager and ability
- Strong proficiency in MS Office (Excel and Word)
- Ability to communicate - both verbal and written - at all levels
- Knowledge of internal computer systems (where applicable)
- Some experience in reading and interpreting call centre MIS preferable
- Ability to demonstrate a good knowledge and understanding of the dynamics of the training centre
- Passionate about the customers and partners
- Listening skills
- Being a brand ambassador
- Excellent team leadership and people management skills
- Excellent interpersonal & conflict resolution skills
- Good coaching and team motivation skills
- Ability to build strong relationships with key product owners
- Excellent communication both oral and written
- Ability to motivate and influence people positively
- Course development and/or ability to adapt content to clients’ requirements
- High level of integrity, professionalism and trustworthiness
- Problem solving skills
- Attention to detail
- Assertive
- Cooperative and empathetic to colleagues and customers
- Team builder
- Strong interpersonal skills
- Analytical skills
- Approachable
- Questioning and probing ability
- Team player
- Negotiating skills & persuasiveness
- Integrity
- High standard of telephone etiquette
- Adaptability
- Customer service orientated
- Positive
- Resilient
- Accountable
- Results driven
- Knowledge sharing