Operations Coordinator

2 weeks ago

Johannesburg, South Africa EF Teach Online Full time

The Operations Coordinator will be a part of a team whose goal it is to assist independent instructors for corporate clients (B2B). The post-holder will focus on teacher support, payment and seamless delivery of our teacher-led courses. On our small team, flexibility and entrepreneurial spirit are key - priorities constantly change, and our goals are ambitious. If you are always ready to roll up your sleeves and do whatever it takes to get the job done, this could be the perfect role for you

Responsibilities:

- Day to day support of teacher support inquiries, including providing direct responses to teachers and directing teacher trouble-shooting requests to other team members as appropriate.
- Preparation for, and hosting of, voluntary engagement webinars for independent instructors to discuss matters relating to the classroom tools and functions.
- Escalation of issues to Global Program Managers
- Gathering feedback, frequent questions, and improvement suggestions to the overall teacher experience
- Processing teacher invoices - make sure data is correct, issue payments and liaise with finance team
- Purchasing and allocating teaching materials to teachers
- Support the Operations teams with course management and allocation of teachers to courses
- Working with the operations team members and central services to create platform introduction material to make new contractors aware of the “how to’s” of scheduling on our platform, as well as the various online tools featured in our virtual classroom.
- Ensuring that the client-facing Teacher profiles are platform compliant.
- Using platforms like Salesforce, Outlook, Adobe Sign, Constant Contact, Tableau and Microsoft Office

Essential Requirements:

- Bachelor’s degree in any field, and fluency in English.
- Strong attention to detail, excellent written and verbal communication skills and proficient in MS Office Suite.
- Ability to change gears quickly and take on a “start-up” attitude to jump in and fix whatever challenge presents itself on our growing team.
- Customer-focused mindset
- Sound decision making skills and logical thinking
- Strong organizational and time management skills to manage different requests
- Proactive with a team spirit who thrives under pressure
- Strong Computer, Microsoft Excel, SharePoint skills
- Fluent in English, additional languages are a plus

Preferred but not required:

- Recognized EFL qualification with experience as an EFL teacher is a plus
- Past experience with remote workers and/or independent contractors.
- Past experience with contract issues and/or Customer Service responsibilities.

About EF Education First

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs—focused on language, travel, cultural exchange, and academics—turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about—we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique.

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