Call Centre

24 hours ago

Midrand, South Africa Effective Sales and Merchandising Full time

We are looking for a trustworthy and self-motivated individual to join our team as a Call Centre Agent/ Sales Administrator.

You will be responsible for the capturing of sales orders received from various source documents into the relevant computer system for storage, processing, and management purposes.

**Skills and Qualifications**:

- Grade 12
- College certificate / Diploma in Administration, Sales, or Finance (Beneficial)
- Proven data capturing and admin experience
- Computer Literate with experience in MS Word, Excel, and Outlook
- Telephone Etiquette

**Critical Competencies**:

- Excellent organizational and planning skills with the ability to prioritize time and work effectively.
- Strong people skills with the ability to work under pressure.
- Highly motivated, confident communicator with the ability to engage with people at all levels.
- Pays attention to detail and displays a high level of integrity.
- Able to multi-task and is deadline orientated.
- Ability to work independently, as well as in a team.
- Excellent communication and interpersonal skills with the ability to work across diverse cultural backgrounds.
- Innovative and creative, able to see new opportunities.
- Reflective and open to learning.

**Your duties will include, but not limited to**:

- Capture all orders and claims accurately into the relevant systems.
- Follow up on current and incomplete orders on the system to ensure there are no orders missing for the day.
- Complete and submit previous days orders captured on the “Daily orders captured” sheet.
- Responsible for storing and filing completed information and maintaining records of work tasks and completed documents.
- Familiarize yourself will all KPI’s, products and company processes.
- Manage national invoicing and purchase orders.
- Escalate any issues or concerns to supervisor or manager for clarity and assistance.
- Verify the accuracy of information and orders from designated sources before entering it into the system.
- Adhere to all deadlines and minimum order quantities.
- Keep track new accounts and provide suppliers with new store opening letters for 1st time orders.
- Assist with capturing orders for absent or overloaded colleagues.
- Consistently check work for accuracy and completeness.
- Compare the entered information with the source to identify errors and correct.

**You should have excellent written and verbal communication skills, high attention to detail, be a team player and passionate about service delivery.**

Salary will be discussed in the interview.

If you are confident that you can fulfil these responsibilities and would like to be considered for this opportunity, send us your CV now

**Job Types**: Full-time, Permanent

**Salary**: R1.00 per month

**Experience**:

- Call Centre: 2 years (preferred)
- Data Capturing: 2 years (preferred)
- MS Excel: 2 years (required)

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