Insurance Call Centre Manager
3 days ago
Creating and implementing operational strategy, sourcing leads and managing other aspects of the call Centre’s daily operation to Insurance products
- Ensure that all operations is handle and implemented according to complying to product license
- Must be able to work under supervision the appointed Key Individual.
- Monitoring random calls - Quality Control to assess and improve the quality of staff performance and ensure targets are reached.
- Handling and resolving complex customer complaints and concerns
- Ensure Sales Reps are seeing all appointments scheduled and give timelessly feedback to outcome of appointment.
- Tracking Call Centre Agents / Sales Reps per feedback, key performance indices and other statistics necessary to ensure targets are reached.
- Communicating the company’s goals and targets, Employment Contracts Terms and Conditions so that all employees understand their role, assure necessary training is given when new insurance product is added.
- Handling recruitment side to ensure that at all times there are enough Call Centre and Sales Reps to maintain fluent operations.
**Salary**: From R10,000.00 per month
Ability to commute/relocate:
- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- RE 1 AND RE5 COMPLETED: 1 year (required)
-
Call Centre Agents
3 days ago
Midrand, South Africa Creative Call Centre Full timeThis is an exciting opportunity to work in an inbound only environment! **Responsibilities include**: Taking inbound calls and ensuring all customer queries are dealt with in an efficient and professional manner Building great rapport with customers and finding solutions for any issues that arise Nurturing long term customer relationships as well as...
-
Call Centre Manager
3 days ago
Midrand, South Africa Dante Personnel Full timeGauteng, Midrand - R 20 000 - R 25 000 Plus CommissionLeading Direct Marketing enterprise seeks an experienced Call Centre Manager, based in Midrand **Minimum requirements**: - Matric certificate will be required - 5+ Years' Experience in an Outbound/Direct Selling Call Centre Environment will be required - 2-3 Years in a Managerial role will be required -...
-
Insurance Sales Manager
3 days ago
Midrand, South Africa Nhlanhla Capital (Pty) Ltd Full timeCreating and implementing operational strategy, sourcing leads and managing other aspects of the call Centre’s daily operation to Insurance products Ensure that all operations is handle and implemented according to complying to product license Must be able to work under supervision the appointed Key Individual. Monitoring random calls - Quality Control to...
-
Call Centre Supervisor Midrand
2 weeks ago
Midrand, South Africa Globevest Placements (Pty) Ltd. Full timeCall Centre Supervisor Our client, a well-established company within the FMCG sector, is looking for a Call Centre Supervisor to join their team. Duties & Responsibilities Reporting to the Credit and Call Centre Manager, the Call Centre Supervisor is responsible for the effective management of the Call Centre team whose primary objective is to provide...
-
Call Centre Agent
5 days ago
Midrand, South Africa Afrirent Holdings Full timeAfrirent is a dynamic, fast-growing group of companies with an extensive fleet of vehicles and service offerings. Investment in technology, people and relationships has seen our offering expand into complementary services like car rental, tracking and monitoring, tourism and automotive sales. We are looking for a Call Centre Agent to join our team and take...
-
Call Centre Consultant
2 weeks ago
Midrand, South Africa Dante Personnel Full timeGauteng, Midrand - R 10 000 - R 12 000 Monthly Call Centre Consultant Midrand R10 000 - R12 000 CTC Call Centre Consultant needed for a HUGE client in the Printing services industry **Minimum requirements: - Matric - Entry level position; 1-2 Years experience in a similar role - No qualification is needed, but good telephone mannerisms and PC experience...
-
Emergency call centre: Call Taker
2 weeks ago
Midrand, Gauteng, South Africa Automobile Association of South Africa Full time R24 000 - R40 000 per yearCompany DescriptionThe Automobile Association of South Africa (AA) is a non-profit organization providing motoring and travel services to individuals and businesses. Since pioneering roadside assistance in South Africa in 1930, the AA has expanded its offerings to include motor-related legal advice, roadworthy tests, and technical investigations. The AA is...
-
Call Centre Team Leader
3 days ago
Midrand, South Africa Shared Mobility Africa Full time**About Shared Mobility Africa**: Mobify Tracker, a dynamic division of Shared Mobility Africa, is currently seeking passionate and results-driven Call Centre Team Leader to join our rapidly growing team. If you are enthusiastic about managing and leading a team of customer service representatives to ensure exceptional customer service experience, we want to...
-
Call Centre Agent
3 days ago
Midrand, South Africa R and M Group (Pty) Ltd Full timeWe’re Hiring! Are you a confident communicator with a passion for sales and customer service? Join our dynamic team as a Call Centre Agent - Vodacom Sales and help connect customers with the right mobile solutions. Location: 55 Richards Drive, Halfway House, Johannesburg, Midrand / Part-time Department: Sales & Customer Service Earnings: Competitive...
-
Call Centre Service Advisor
5 days ago
Midrand, South Africa Defy Appliances Full time**PURPOSE OF THE JOB**: In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction. **KEY RESPONSIBILITIES**: - Liaising telephonically/written with customers and retailers - Solving customer education calls by providing technical product knowledge by performing ‘First-line...