Technical Support Consultant
2 weeks ago
**Semper** specializes in the hospitality industry and provides world class software (such as reservation system, on-line bookings, POS, and stock system etc.) to clients over Africa as well as countries such as Ireland, Australia, New Zealand and Philippines.
We are looking for a bright, articulated and detail-orientated technical support consultant to work in our support office in Somerset West. We are a family-oriented team of other young and dynamic support consultants.
**The Role**
- Deliver timely, accurate and professional customer service
- Actively seek solutions to customer issues which includes solutions and suggestions
- Provide training to customers
- Travel to clients (local and international) to do onsite training and installations
**Requirements**:
- Knowledge of Microsoft Word, Outlook, and Excel
- Basic knowledge of network infrastructure, cloud configuration, software, HTML, and hardware installation
- Microsoft SQL knowledge will be advantageous
- Be proactive with an ability to listen
- Well organized
- Willingness to learn
- A positive attitude is a must
- Work experience within the hospitality Industry will be advantageous
- Must be vaccinated, have a license and passport for traveling purposes
**We offer**:
- Salary based on experience
- We do not work on weekends or public holidays (Unless on afterhours support)
- 15 days annual leave + leave on your birthday
- Ample opportunity to grow in various areas of the company
Ability to commute/relocate:
- Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (required)
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