Manager: Residence Systems

**UP Professional and Support**:
DEPARTMENT OF RESIDENCE AFFAIRS AND ACCOMMODATION

MANAGER: RESIDENCE SYSTEMS

PEROMNES POST LEVEL 6- The University of Pretoria's commitment to quality makes us one of the top research Universities in the country and gives us a competitive advantage in international science and technology development._

JOB PURPOSE:
The position is required to manage residence systems, including information technology hardware, equipment and software, network infrastructure and related services, residence security surveillance and personnel services, access control systems, as well as the residence dining hall meal booking system. The position is also responsible for the overall management and leadership of the Residence Systems Division, financial management, human resources and related functions.

RESPONSIBILITIES:

- Meal booking system management and administration:

- Determine meal booking system requirements, new installations, and changes to existing hardware and software. Liaising with programmers and maintenance service providers;
- Plan and schedule hardware and software installations with all role players;
- Change software setup to match specific requirements. Manage and facilitate installation, testing and training of staff and users on new hardware/software;
- Maintain operations of the meal booking system to ensure minimum disruptions;
- Manage software system repairs and upgrades;
- Management of information technology facilities, security and related systems:

- Manage information technology facilities in residences that include access control system, internet connectivity, close circuit television, digital information display screens, and staff information technology equipment;
- Analyse and identify faults for resolutions, based on need, and log requests on the job card system for the relevant contractors;
- Manage job cards for the contractors relating to repairs/maintenance/installations and ensure sign-off only after inspection of contracted work;
- Monitor repairs and put alternative arrangements in place to ensure student security is not compromised;
- Manage IT hardware storage facilities to ensure availability of adequate stock at all times;
- Monitor CCTV hardware in residences regularly, and request repairs when needed to ensure safety and security of students, staff, residence buildings and assets;
- Monitor fire alarms and related systems and report when faulty;
- Liaise and meet regularly with the Department of Security Services to assess security risks and resolve problems;
- Maintain and update the residence IT asset register;
- Divisional leadership and human resources:

- Strategic planning for staff;
- Manage staff, performance and discipline;
- Participate in recruitment processes and appointments;
- Oversee all human resources processes and identifying the human resource needs;
- Residence systems project and financial management:

- Manage residence systems projects and liaise with the University’s relevant departments;
- Plan for the Residence Systems Division’s financial needs and expenses, and submitting the Division’s annual budgets;
- Adhere to university policies for finance and human resources;
- Monitor and approve expenses;
- Develop and implement the Residence Systems Division’s strategic plan and contribute to the departmental plans and processes;
- Liaison with relevant stakeholders to implement project plans and related procurement processes;
- Residence security service management:

- Develop and implement a security plan for residences, in consultation with the Department of Security Services;
- Assist with the development of the residence security rules, policy and procedures;
- Explore new and improved residence security methods and technologies.
- Advise and support Operational Security Managers in the Department of Security Services;
- Conduct training, briefing, and orientation of various stakeholders on security matters and operations;
- Monitor CCTV cameras, video recordings, and arrange for maintenance when needed;
- Provide statistical data on residence student access.

MINIMUM REQUIREMENTS:

- Relevant Bachelor’s or B-Tech degree;
- A total of five years’ experience in:

- Management of IT systems in a university or hospitality environment;
- Working knowledge of data communication and IT networks (Including: access control system, close circuit television surveillance, and online booking system);
- Project management;
- Financial management;
- Human Resource management (Management and supervision of staff).

REQUIRED COMPETENCIES (SKILLS, KNOWLEDGE AND BEHAVIOURAL ATTRIBUTES):

- Knowledge of:

- IT systems;
- Information technology hardware and software;
- Financial management;
- Personnel management;
- Security processes;
- Technical competencies:

- Strategic thinking and solution driven;
- First-level systems fault finding;
- Project management skills;
- Ability to work well under pressure;
- Computer literate