Commercial Sales Manager

**Introduction**

**Role Purpose**

Lead and assume operational responsibility for a number of teams within the Commercial Sales department. Deliver on the sales strategy and drive key business outcomes.

**Requirements**:

- Grade 12 or equivalent qualification (Essential)
- B Degree in Commerce or Business Management (Desirable)
- Relevant legislative/regulatory exams or qualifications (Essential)
- 3 - 5 years’ experience in sales and distribution (Essential)
- 2-3 years' people management experience (Essential)
- Leads management experience (Essential)
- Business process optimisation experience (Desirable)
- Call centre or client service experience in the financial industry (Essential)
- Experience of managing inbound sales operations (Essential)

**Duties & Responsibilities**

**Internal Process**
- Lead and assume operational responsibility for a number of teams within the sales
- Lead teams to meet and exceed business objectives, ensuring the consistent achievement of all financial and operational KPI's across the site
- Keep abreast with trends, legislation and best practices within the telesales industry in order to contribute to optimising the function
- Conduct industry benchmarking in order to inform quality standards and initiatives within the sales environment
- Develop and oversee the implementation quality assurance assessments, reporting processes and policies in line with business, compliance and client requirements
- Establish metrics to monitor and report on the effectiveness of business processes and practices in area of responsibility
- Enhance system capability and usability to drive sales effectiveness and productivity
- Day to day running of department (Setting targets, monitoring quality of work, managing shifts; Department staffing; Recruitment and Selection)
- Constantly seek ways to improve the inbound/outbound sales department and up lift sales staff
- Co-ordination of direct marketing campaigns in conjunction with Marketing Department
- Execution of business plan
- Development of team leaders

**Client**
- Build and maintain relationships with internal and external stakeholders
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed
- Make recommendations to improve client service and fair treatment of clients within area of responsibility
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

**People**
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity
- Select and recruit suitably qualified talent in line with fairness and equity principles and Momentum Metropolitan culture
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness
- Effectively manage performance within the team in order to ensure business objectives are achieved. Performance management, including management of disciplinary processes
- Encourage innovation, change agility and collaboration within the team

**Finance**
- Identify solutions to enhance cost effectiveness and increase operational efficiency
- Manage financial and other company resources under your control with due respect
- Control the budget for area, including the authorisation of expenditures and implementation of financial regulations

**Competencies**
- Providing Insights
- Developing Strategies
- Making Decisions
- Directing People
- Team Working
- Upholding Standards
- Tenacity and resilience
- Results and deadline driven
- Seizing Opportunities
- Pursuing Goals
- Interpersonal skills
- Communication skills
- Planning and organising skills
- Problem solving skills
- Presentation skills
- Coaching skills
- Take ownership and responsibility
- Knowledge of the financial services industry
- Knowledge of relevant legislation
- Knowledge of the sales process
- Relevant product knowledge (Personal and Commercial)