Omni Merchant- Fabiani

2 weeks ago

Western Cape, South Africa The Foschini Group Full time

**Key Responsibilities**:
**Product imaging**
- Tracking product input dates for stores
- Coordinating with the Merchant team to receive samples
- Tracking and managing samples
- Briefing in the studio for the product to be imaged
- Dropping off samples
- QC product images

**Product Upload**
- Enriching the product copy and attribute to ecommerce systems for optimal SEO
- Ensure appropriate merchandising of product across collections for best discovery
- Working with Bash partner success to manage all platform requirements
- Actively monitors stock levels on the website and in the OTD DC, and works with the relevant teams to ensure that stock allocations are optimised (including IBTs, old & damaged stock)

**Site Maintenance & CRM**
- Ongoing maintenance of relevant collections
- Ability to identify new content opportunities and proactively bring ideas and innovation to improve the customer experience and aid conversion
- Effective roll out of campaigns and promotions across Newsletters and website

**Customer care Support**
- Takes responsibility within the department to professionally manage all external customer service queries until the query is resolved and closed to the customer’s satisfaction
- Communicating with the Bash customer care team and relevant brand functional teams for resolution
- Ensures the brand image / identity is maintained during all interactions with internal & external customers

**One Stock support**
- Manage and support One Stock stores
- Manage One Stock customer and store queries

**Qualifications & Experience**
- 1-2 years working experience in eCommerce retail
- High degree of numeracy and analytical skills, detailed, systematic and strategic approach to work
- Comfortable with the use of and ability to learn new digital technologies

**Skills**
- Ability to understand web analytics, tracking and reporting
- Strong potential for business acumen and merchant thinking
- Good organizational and interpersonal skills
- Excellent communication and negotiation skills
- Desire to develop a career in omni-channel retail or ecommerce

**Behaviours**
- Readily takes on new challenges and opportunities with a sense of urgency and eagerness
- Effectively considers the diverse needs of various stakeholders
- Establishes and nurtures internal and external relationships in order to create robust, and mutually beneficial, partnerships
- Applies market and business insights in order to drive organisational objectives
- Effectively works with others to achieve shared goals
- Conveys information and communicates ideas in a clear, concise and impactful manner

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