Regional Operations Manager
5 days ago
**ROLE PURPOSE**
To implement and manage an integrated Facilities Management solution for Clients within the region of responsibility in accordance with the SLA.
**MAIN OUTPUTS**
- Responsible for driving integrated Facilities Management (FM) services and strategy for the Client
- Ensure delivery of efficient FM service as outlined in the Service Level Agreement (SLA)
- Implementation of an effective HSE, Quality & Risk Management system in conjunction with the Contracts Manager, and in accordance to Client needs
- Conduct daily audits on FM services rendered and ensure that prescribed work quality and standards are sustained
- Ensure timeous sign-off and variance explanations on P&L's
- Identify gaps and deficiencies in services, advise and effect solutions as part of Continuous Improvement on FM services rendered
- Manage back to back SLA agreements with suppliers and contractors
- Monitor service providers’ (contractors) performance and effect corrective action on any deviations to the SLA
- Assist in the management of FM projects and provide technical support, where applicable
- Demonstrate and instill effective adherence to processes on infrastructure maintenance
- Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
- Manage staff performance & facilitate improvement through regularly monitoring performance & providing required coaching, support & feedback
- Building strategic relationships both internally and externally
- Provide monthly reports and feedback on continued compliance to the SLA
- Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure 12
- Ensure timeous processing of invoices
- Building strategic relationships both internally and externally
- Explore and recommend innovative methods, based on best practices, in order to bring about cost-effective solutions
- Ensure timeous processing of invoices
- Manage performance & conflicts within subordinate employees & effect corrective actions, in line with company policies/procedure
- Ensure adequate staff placement i.e. prepare suitable shift-roster and manage/approve applicable leave for subordinate employees
- Responsible for training, coaching, mentoring & development of subordinate employees
**QUALIFICATIONS / REQUIREMENTS / KNOWLEDGE / SKILLS / EXPERIENCE**
**_The applicant must meet the following requirements:_**
- National Diploma/Degree: Engineering, Facilities Management, Property Management, Project Management, Operations Management or related FM formal qualification
- Matric (Senior Certificate)
- Valid Drivers License
- Minimum 8 years relevant experience in Facilities Management, CRM, Property Management & Financial Management
- An additional minimum 5 years of people management experience
- Facilities Management, CRM, Property Management, MS Project & MS Outlook (Intermediate skill level), SAP knowledge
- Knowledge of OHS Act, ISO 9001 Quality Management Systems, Property Law & Contractual Law
- Result
**FUNDAMENTAL COMPETENCIES**
- Result Oriented
- Attentive to Detail
- Stress Tolerant
- Good Written Communication
- Customer/Client Focused
- Ability to deal with ambiguity
- Interactive Reasoning
- Planning & Scheduling
- Teamwork & Partnering
- Relationship Building
- Good Listening Skills
- Excellent Oral Communication
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