Regional Operations Manager

4 days ago

Cape Town, South Africa Silulo Ulutho Technologies Full time

**Planning, directing, and coordinating** the operations of the regional stores or branches, ensuring they follow the company’s policies, procedures, and standards.

**Creating and maintaining budgets**, forecasts, and reports for the region, and communicating them to the senior management and stakeholders.

**Evaluating and improving** the efficiency, productivity, quality, and customer satisfaction of the regional operations, and implementing changes or solutions when needed.

**Supervising and supporting** the local managers and staff, providing them with guidance, feedback, training, and development opportunities.

**Collaborating**with other departments, such as human resources, finance, marketing, and sales, to ensure alignment of the regional goals and strategies with the company’s vision and mission.

**Traveling**frequently to visit the regional locations, conduct audits, monitor performance, resolve issues, and build relationships with customers, suppliers, and partners.

Branches : Bellville; Delft; Makhaza; Shop10; Shop2; Site B; Phillipi Village and VPUU.

**Key Performance Areas**_(but not limited to)_**:
**1. Operating Metrics - Revenue**

Strategize, plan, and monitor to ensure that the weekly, monthly and quartely financial targets set for the branches are achieved.

**2. People Management**

Motivate, communicate, coach and delegate tasks to branch manager(s) to meet the needs of the business and to ensure fast and effective internal customer experience across all departments.

**3. Customer Relations**:
Communicate customer service and other company standards guidelines and monitor effective customer service and retention practices in the overall region across all branches for a great customer experience for all stakeholders.

**4. Quality & Systems Management**

Ensure appropriate risk management strategies are in place to mitigate business risks faced by the branches.

**5. Performance Management**

Performance manages and train staff to achieve business targets and goals.

Pay: From R10 000,00 per month

Application Question(s):

- Do you have experience in commuting or working within the locations and rural areas?

**Education**:

- Diploma (required)

**Experience**:

- operations management: 5 years (required)

License/Certification:

- Drivers Licence and Own Reliable Vehicle (required)

Willingness to travel:

- 100% (required)

Application Deadline: 2025/02/21
Expected Start Date: 2025/03/21

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