Quality Assurance Manager

**Purpose Statement**

**To lead and manage** the implementation of quality standards and processes within the organization, ensuring that services meet or exceed customer expectations and regulatory requirements.

**Continuously monitor and improve** quality control systems, and strive to minimize failures, optimize efficiency, and foster a culture of continuous improvement, ensuring the organization's long-term success and reputation for excellence.

**Key performance areas (to translate into a measure of success)**
- Develop and Implement Quality Standards
- Monitor Compliance
- Quality Control
- Team Management
- ( Quality Controllers at Branches )
- Continuous Improvement
- Collaboration with Operations
- Supplier Quality Management
- Customer Feedback
- Reporting

**Main Outputs and Responsibilities for This Position**

**AREA / TYPE**

**Responsibilities**

**Develop and Implement Quality Standards**:

- Create and maintain QA policies, standards, SLA’s and procedures to ensure that products or services, fleet and sites meet or exceed the desired quality levels.

**Monitor Compliance**
- Ensure that all processes comply with internal and external standards
- Conduct regular audits to monitor adherence to quality systems.

**Quality Control**
- Oversee testing and inspection of products or processes, identifying any defects or quality issues.
- Ensure that corrective and preventive actions are implemented.

**Team Management**
- Supervise and lead QA staff, providing training and development opportunities.
- Set team goals, monitor performance, and handle day-to-day management of the department.

**Continuous Improvement**
- Use data from audits, testing, and customer feedback to operations to recommend and implement changes aimed at improving quality within the business.

**Collaboration**
- Work closely with other departments, such as Operation, Technical, Safety and customer service, to ensure products or services, fleet and site quality and to resolve quality-related issues.

**Supplier Quality Management**
- Assess and manage the quality of Products and Services provided by suppliers, establishing quality agreements/ Service Level Agreements and conducting supplier audits as needed.

**Customer Feedback**
- Analyze customer complaints or returns and implement corrective actions to ensure issues do not recur.

**Reporting**
- Produce reports on quality performance and KPIs (Key Performance Indicators), identifying trends, issues, and opportunities for improvement.

**Qualifications**

**Minimum**
- Grade 12
- Mechanical / Electrical trade qualification (beneficial)
- Quality Management Diploma or Relevant Certification

**Experience**
- 5 -10 Years Experience in quality assurance
- 5-10 Quality control
- 3-5 Years in Managerial or supervisory position

**Knowledge**
- Analytical abilities
- Effective communication
- Comprehensive knowledge of quality standards.
- Relevant legislation is vital for a quality assurance manager
- Establishes and maintains set requirements for developing or manufacturing reliable products.
- A quality assurance system to increase customer confidence and a company's credibility while also improving work processes and efficiency.

**Skills**
- Analytical Skills
- Attention to Detail
- Leadership and Team Management Skills
- Problem-Solving Skills
- Communication Skills
- Knowledge of Quality Systems
- Technical Expertise
- Excellent analytical and research skills
- Decision-making prowess
- Data analysis skills
- Communication skills
- Computer literacy

**Behavioral Competencies**
- Integrity
- Creativity
- Logical and Analytical
- Interpersonal Skills
- Resilience
- Persuasiveness
- Energy and Drive
- Quality Orientation
- Planning and Organizing

**Job Types**: Full-time, Permanent

Application Deadline: 2024/10/16