Collections Agent

2 weeks ago

Durban, South Africa Mr Price Group Full time

**Collections Agent (Day Shift)**

**_your purpose_**

The **Call Centre Collections Agent** contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.

**_
your responsibilities:_**
- Negotiate payment arrangements in accordance with set standards
- Accurately updating customers' information
- Establishing a rapport with customers and rehabilitating customers through excellent customer service standards
- Ensuring all quality of work is in line with Service Level Agreements.

**what are the requirements?**
- Grade 12
- 6-12 months experience in Debt Collection (preferably within a Call Centre environment)
- An understanding of the life cycle of an account, the collection process and the systems that drive these processes
- You are competent in the use of MS Office.
- Good telephone etiquette, customer service orientated, pay high attention to detail and are a team player
- Day shift work hours are from 08:00 to 14:00 and Saturdays 08:00 to 13:00 (when requested)
- Please note: All applicants must be fully vaccinated against Covid-19 in line with the Mr Price Group company policy.

**What’s in it for you.**
- Only 6-hour shifts
- Uncapped incentive when your targets are achieved
- Learning and Development, and Career Growth opportunities within the Mr Price Group
- Medical aid and retirement fund benefits
- All associates are entitled to up to a 20% discount on merchandise at all Mr Price Group stores including Mr Price, Mr Price Home, Mr Price Sport, Sheet Street, and a 33% discount at Miladys.
- Built on the foundation of partnership, the Mr Price Group share scheme provides its associates with the unique opportunity to become a part-owner in the success of the company after 1 year’s permanent service. Our hope is that all associates will hold shares in the company and will use the long-term growth of those shares to build financial security.

**about us**

The People’s Value Champion | Cash-Based | Omni-Channel | Fashion-Value Retailer

The Mr Price Group retails in more than 1400 stores in sub-Saharan Africa and parts of Africa through our 7-trading divisions Mr Price, Mr Price Home, Mr Price Sport, Mr Price Money, MILADYS, Sheet Street, Power Fashion and Yuppie Chef.

Mr Price Group is an equal opportunity employer and is committed to Employment Equity.

  • Collections Agent

    6 days ago

    Durban, KwaZulu-Natal, South Africa Trending Talent Solutions Full time R250 000 - R450 000 per year

    We are a people orientated business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment...

  • Collections Agent

    6 days ago

    Durban, South Africa First Group Management Full time

    **Join the First Group Team** **Position**: Collections Agent **Business Unit**: Finance / Collections **Commencement**: ASAP **Purpose of the Role** To manage and drive collections by engaging with members, negotiating payment arrangements, and ensuring accounts are up to date — all while delivering a professional and supportive customer experience....

  • Collections Agent

    4 days ago

    Durban, KwaZulu-Natal, South Africa Mr Price Group Full time R104 000 - R208 000 per year

    Collections Agent contacts arrear account customers to collect on their overdue instalments for all our lending products which minimize bad debt write-offs.Qualifications: Minimum Grade 12 qualification6-12 months in Debt Collection, ideally within a Call Centre environment.Familiarity with the life cycle of an account, the collection process, and the...

  • Debt Collection Agents

    2 weeks ago

    Durban, South Africa Daly Credit Corporation Full time

    Job description **Daly is seeking experienced Debt Recovery agents with a proven track record.** **Requirements**: - Minimum 1 to 3 years debt collection/call centre experience - 3 to 6 months proven track record of incentives - Good command of the English language - Highly motivated - Matric Qualification - Excellent Listening and verbal Communication...

  • Debt Collection Agents

    2 weeks ago

    Durban, South Africa Daly Credit Corporation Full time

    Job description **Daly is seeking experienced Debt Recovery agents with a proven track record.** **Requirements**: - Minimum 1 to 3 years debt collection/call centre experience - 3 to 6 months proven track record of incentives - Good command of the English language - Highly motivated - Matric Qualification - Excellent Listening and verbal Communication...

  • Debt Collection Agents

    1 week ago

    Durban, South Africa Daly Credit Corporation Full time

    Job description **Daly is seeking experienced Debt Recovery agents with a proven track record.** **Requirements**: - Minimum 1 to 3 years debt collection/call centre experience - 3 to 6 months proven track record of incentives - Good command of the English language - Highly motivated - Matric Qualification - Excellent Listening and verbal Communication...

  • Debt Collection Agents

    1 week ago

    Durban, South Africa Daly Credit Corporation Full time

    Job description **Daly is seeking experienced Debt Recovery agents with a proven track record.** **Requirements**: - Minimum 1 to 3 years debt collection/call centre experience - 3 to 6 months proven track record of incentives - Good command of the English language - Highly motivated - Matric Qualification - Excellent Listening and verbal Communication...

  • Debt Collection Agents

    5 days ago

    Durban, South Africa Daly Credit Corporation Full time

    Job description **Daly is seeking experienced Debt Recovery agents with a proven track record.** **Requirements**: - Minimum 1 to 3 years debt collection/call centre experience - 3 to 6 months proven track record of incentives - Good command of the English language - Highly motivated - Matric Qualification - Excellent Listening and verbal Communication...

  • Debt Collection Agents

    21 hours ago

    Durban, South Africa Daly Credit Corporation Full time

    Job description **Daly is seeking experienced Debt Recovery agents with a proven track record.** **Requirements**: - Minimum 1 to 3 years debt collection/call centre experience - 3 to 6 months proven track record of incentives - Good command of the English language - Highly motivated - Matric Qualification - Excellent Listening and verbal Communication...

  • Collections Team Lead

    2 weeks ago

    Durban, South Africa Educor Full time

    **Collections Team Lead (JB2288)**: Durban, Kwa Zulu Natal - Accounting/Finance - Collections Team Lead (JB2288) Durban Market Related **Educational Requirements**: Grade 12 Min 3 years’ experience as a team leader in collections at an EDC, or Retail or previously worked for a bank Between 6months - 1 Year min exposure to Excalibur Computer proficiency:...