Technical Support and Sales Specialist

Vodacom's No 1 Dealer in KZN has recently expanded its operations to Gauteng. Following its success of 10 Retail Vodacom Stores in KZN established in 1996, we have taken over the flagship Nelson Mandela Square branch in Sandton City. Gauteng’s iconic shopping destination is a prime lifestyle destination for locals and tourists alike with immense focus on the customer experience at this exclusive shopping center.

We are looking for an experienced, energetic, mature and vibrant Technical Support and Sales Specialist to match the world class standard clientele of Vodacom Shop Nelson Mandela Square

As part of our Group strategy and playing a vital role in a premium store, customer centricity is woven into our culture and in exchange we offer real career growth opportunities in a space where awesome work is rewarded.

Isn’t it time to do something you love? Work with a purpose and take on a challenge like never before.
When you join our team you can make an incredible difference to your customers and your co-workers. We’re looking for boldness, enthusiasm and a lot of passion.

You are a problem solver and can easily connect with customers. You exceed customer expectations by continuously learning about our products and becoming the go to expert on how to get the most out of our products. You are not only there to assist to fix technical issues, but also provide an incredible customer experience. You effortlessly engage, explaining step by step solutions with patience and tailored to each individual customer.

If this sounds like you, you could be our next Technical Support consultant.

The core focus areas of a Technical Support consultant is to ensure a customer's device is set up and walks out working, trouble shooting mobile devices and routers, device switch and transfer, provide training to customers on their mobile devices, laptops, routers and wearables.

**QUALIFICATIONS REQUIRED**:

- Matric or Equivalent
- A+ Qualified (MCS experience ) and N+
- Minimum 2 years professional technical troubleshooting expertise or proven technical ability.
- High end Mobile Retail experience especially iOS, Smartphone, Tablet, PC and Mac experience
- Tech Savvy
- Passion for customer service and ownership of the customer experience
- Able to effectively tailor conversation to differing customers
- Be a team player where expertise is shared and feedback is welcomed
- Able to research and grasp technical information across multiple devices and operating systems
- Min 2 years experience in front line customer facing service
- Min 2 years in IT environment within hardware and system support
- Microsoft packages install and basic trouble shooting on lap tops
- Implementation of Anti virus software on devices
- Passion for Technology
- Cellular sales experience
- Vodacom M2, C3D and VCP system experience will be advantageous

Trouble shoot laptops and set up with software

Book in repairs and assess out of box failures.

Customer Care - log and resolve all customer care issues

Able to sell device accessories

Insurance sales after successful probation

Fibre and LTE sales after successful probation

**Basic plus best commission structure (salary negotiable based on experience)**

Ensure that you upload your recent, detailed updated CV with 1 page motivation of why you are the best person for this opportunity.

**Salary**: R7,500.00 - R10,000.00 per month

Application Question(s):

- Do you have A+ and N+ qualification
- Are you able to reliably commute Nelson Mandela Square daily?
- Are you able to work shifts up to 8:30pm daily

**Education**:

- Diploma (preferred)

**Experience**:

- Technical troubleshooting: 2 years (preferred)
- Mobile device support: 2 years (preferred)
- Vodacom systems (M2, C3D and VCP): 2 years (preferred)
- Retail face to face customer care: 2 years (preferred)