After Sales and Engineering Admin Support

1 week ago

Durban, South Africa Optential Consulting Full time

**Maxwell and Sparks is looking for a After Sales and Engineering Admin Support**

**Position/Title: After Sales and Engineering Admin Support**
**Reports Too: Jason and Alistair**
**Function Administration**
**Area AS and Eng**
**Number of Reports 0**

**Focus Area 1: Job Processing**
1. Supply a reference number to customers for all breakdowns reported, and update spreadsheet.
2. Decipher between chargeable and non-chargeable (warranty) jobs and request quotes where necessary.
3. Process all job cards that are submitted by creating service orders and linking job cards to reference numbers.
4. Ensure all service orders are closed off at the end of each month. Any and all queries to be resolved.
5. Ensure the technician manager is aware of any uncompleted jobs to ensure they are attended too.
6. Manage engineering works orders

**Focus Area 2: Data Processing**
1. Generate and send breakdown reports to relevant customers on a weekly/monthly basis.
2. Generate internal reports on a weekly basis based on breakdown types.
3. Do total costings for breakdowns on a monthly basis.
4. Create list of spares used on a monthly basis.
5. Feedback to Technician manager when/if processes are not being followed by technicians.
6. Track battery warrantee periods (cycles etc). Note batteries out of warrantee
7. Track fridge warrantee periods (cycles etc). Note when fridges are out of warrantee

**Focus Area 3: Logistics**
1. When requested, book transport for packages and ensure that they get to their destination.
2. Ensure the relevant people receive packages in good order.
3. Package all items safely and neatly.
4. Notify relevant people when a package has been booked to be delieved to them.
5. Track and trace all packages to ensure timeous delivery, and if there is a delay, ensure everyone is aware.
6. Manage R&D stores. Top up shortages by working through buyers

**Focus Area 4: General**
1. Ensure there are enough job card books
2. Order packaging consumables when needed (bubble wrap, boxes, tape etc.)
3. Order office supplies when needed.
4. Other general duties as needed.
5. Manage office, arrange stationary and IT requirements as needed.
6. Arrange for office repairs as needed

**Requirements of the Role**
At least 2-3 years experience in a similar role
Experience working in a service department advantageous
Must be willing to work after hours from time-time
Excellent written skills
Able to operate a PC and Office suite

**Preferred Skills/Competencies**
Excellent computer skills, specifically working with Microsoft office suite
Experience with Business Central advantageous
Tertiary qualification a big advantage
Matric certificate non-negotiable

**NB: Specific duties/responsibilities will vary from time to time: the above list is intended to indicate the general nature of the post and is not exhaustive. The post holder will be expected to be flexible in supporting the business by undertaking any other responsibilities which are aligned with this job level**

**Job Type**: Permanent

**Experience**:

- a similar role: 2 years (required)

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